← RingCentral Ideas

Settings and activity

3 results found

  1. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Omar commented  · 

    How can RC continue ignoring and putting this off, giving canned answers and keep asking people to vote and suggest for this to be created??? Over my 20 years administering pone systems and working with different phone vendors ,RC is the only one who does not have a simple and efficient way for clients to create and program Holidays Schedules. With other vendors I could program office closures for hundreds of call queues within 5 to 10 minutes. I now have 50 call queues plus a bunch of Autoreceptionist numbers and every year I have to reprogram / recreate over 600 custom rules in order for our phone system to show our office is close on different days of the year. It takes about 10 minutes to reprogram each custom rule in RC. That is working 4 days me or a staff member has to spend doing what should be a 10 minutes task. How likely does RC think, we'll willing to renew our contract knowing this??

    Omar supported this idea  · 

  2. download call queue list

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  3. Allow SMS Outbound Caller ID Change

    44 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?