Settings and activity

9 results found

1. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

   7 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Dec 10, 2025

2. Agent Details

   6 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 31, 2025

3. Agent Analytics: Log Agent Queue Uptime

   13 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 31, 2025

4. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   41 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 31, 2025

5. Missed call report that shows all available users at the time of the missed call.

   42 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 31, 2025

6. Full Agent Login Time Reporting Capabilities

   47 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 31, 2025

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   661 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 31, 2025

8. Agent Activity Report

   24 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Oct 31, 2025

9. Remove users from saved report that have been moved to another call queue

   17 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   John commented  ·  Jul 3, 2025  ·  Edit…  ·  Delete…

   Please help make this change happen.

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   John supported this idea  ·  Jul 3, 2025