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← RingCentral Ideas

Settings and activity

9 results found

  1. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John supported this idea  · 

  2. Agent Details

    6 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  3. Agent Analytics: Log Agent Queue Uptime

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  4. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    52 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  5. Missed call report that shows all available users at the time of the missed call.

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  6. Full Agent Login Time Reporting Capabilities

    53 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    682 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  8. Agent Activity Report

    29 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  9. Remove users from saved report that have been moved to another call queue

    19 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    John commented  · 

    Please help make this change happen.

    John supported this idea  ·