Agent Analytics: Log Agent Queue Uptime
Show how many hours an agent was Active in the queue. It would be fantastic if we could actually set their individual hours somewhere so that I didn't have to do math / search on only those specific time frames but if it was simply "Amt of Hours was Agent X was Active in the Queue" that would be fine
15
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Josh
shared this idea
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Jon
commented
Agreed - our past PBX tracked agents' availability so that we could pull reports showing how often they were actually available to take calls in a queue, vs when they were toggling off for lunches, breaks, etc. Learning we'd be losing that when transitioning to RingCentral left our supervisors rather upset... would love to get this back.