← RingCentral Ideas

Settings and activity

15 results found

  1. Show line in use when answering Queue Calls

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  2. In Call Queue Press 1 to Leave a Voicemail

    27 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  3. Call Queue estimated wait time feature

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  4. bring call queue management into the app

    15 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  5. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  6. Call Queue & Ring Group ring order

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  7. Report to see when someone is logging in/out of the call queue

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  8. Allow Admin the ability to turn on or off people in a call queue from their portal and to update a user's status.

    3 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  9. Assign different percentage of calls to queue members

    3 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  10. Show Initial caller' Phone number for transfered calls from user to Call queue

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  11. Weighted scale for reps to receive more calls than others within a queue.

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  12. Fixed order in call queue should be improved

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  13. Create Call Handling Fixed Order Groups

    3 votes
    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 
    An error occurred while saving the comment
    Jacqui commented  · 

    Fixed order puts the burden on the first and second person. Would love either this fixed order groups or have calls go all the way down the line.

  14. Call Queue Feature Request- Simultaneous routing with overflow

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  · 

  15. Group > Call Queues > Overflow Group - Ring Simultaneously

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jacqui supported this idea  ·