Settings and activity

14 results found

1. Show line in use when answering Queue Calls

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

2. In Call Queue Press 1 to Leave a Voicemail

   28 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

3. Call Queue estimated wait time feature

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

4. bring call queue management into the app

   19 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

5. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Jacqui supported this idea  ·  Jan 11, 2025

6. Call Queue & Ring Group ring order

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

7. Report to see when someone is logging in/out of the call queue

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

8. Allow Admin the ability to turn on or off people in a call queue from their portal and to update a user's status.

   3 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

9. Assign different percentage of calls to queue members

   3 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

10. Show Initial caller' Phone number for transfered calls from user to Call queue

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025

11. Weighted scale for reps to receive more calls than others within a queue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025

12. Call Queue Groups in a Fixed Order

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    19 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025
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    Jacqui commented  ·  Jan 11, 2025  ·  Edit…  ·  Delete…

    Fixed order puts the burden on the first and second person. Would love either this fixed order groups or have calls go all the way down the line.

    Save Submitting...

13. Call Queue Feature Request- Simultaneous routing with overflow

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025

14. Group > Call Queues > Overflow Group - Ring Simultaneously

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    25 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025