Settings and activity

14 results found

1. Show line in use when answering Queue Calls

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

2. In Call Queue Press 1 to Leave a Voicemail

   27 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

3. Call Queue estimated wait time feature

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

4. bring call queue management into the app

   19 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

5. Position in Queue, Estimated wait time, and Call queue caller call back feature

   220 votes

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   Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

6. Call Queue & Ring Group ring order

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

7. Report to see when someone is logging in/out of the call queue

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

8. Allow Admin the ability to turn on or off people in a call queue from their portal and to update a user's status.

   3 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

9. Assign different percentage of calls to queue members

   3 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacqui supported this idea  ·  Jan 11, 2025

10. Show Initial caller' Phone number for transfered calls from user to Call queue

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025

11. Weighted scale for reps to receive more calls than others within a queue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025

12. Call Queue Groups in a Fixed Order

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    15 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025
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    Jacqui commented  ·  Jan 11, 2025  ·  Edit…  ·  Delete…

    Fixed order puts the burden on the first and second person. Would love either this fixed order groups or have calls go all the way down the line.

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13. Call Queue Feature Request- Simultaneous routing with overflow

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025

14. Group > Call Queues > Overflow Group - Ring Simultaneously

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    23 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jacqui supported this idea  ·  Jan 11, 2025