Call Queue Groups in a Fixed Order
Call Queues should have the ability to ring groups of users in a fixed order.
For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.
This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust the settings and you don't have to worry about "linking" Call Queues.
Zachary
shared this idea
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Chas
commented
This is critically needed. It's a significant detriment to have to waste extensions and keep track of call flow on multiple call queues just to have certain groups ring at the same time. Just about every other phone system has this capability, including ancient on-prem systems. RingCentral, please catch up!
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Jacqui
commented
Fixed order puts the burden on the first and second person. Would love either this fixed order groups or have calls go all the way down the line.
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Admin
commented
Need sequential feature like vonage have.
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Blesilda
commented
Fixed order in call queue should be improved
in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list. -
Mike
commented
In Call Queues / Call Handling / Fixed Order: Create Fixed Order Groups (2 or more) that allow the top people within a group to equally share the distribution (and workload) of the most calls. Only when all members of the first group are busy, do members of the secondary groups receive calls. Fixed Order Groups allows a business to favor their best people (not person) and improve overall performance and team moral.