I want the ability to ignore calls coming in on a call queue
Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?
Jesse
shared this idea
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Jessie
commented
As someone who works for a large Financial Institution who just migrated to RingCentral, this is beginning to be one our our team's largest complaints. Very frustrating to see this has been brought up for over 10 years with no viable solution to make everyone's work life easier. As the Admin for the phone system for our institution, my largest complaint is how RingCentral has tried "reinventing" the wheel on many of it's features (not just this one), instead of sticking with the tried and true features of legacy PBX phone systems. Please take a look at providing a fix for this. Even a simple checkbox on the Call Queue settings to choose what the "ignore" button does would be wonderful.
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Kasey
commented
Ridiculous that this problem has sat on the back burner since 2016...
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Scott
commented
It looks like RC support has known that this is an issue for most customers since at least 2016. This is a terrible user experience, and RC is going to continue losing customers over this issue.
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Daniel
commented
Can we at least have a setting in the admin portal to set how long an "ignore" is effective. Word in the community is that it last 5 seconds, but I know it's not even that long. When in the mobile app, it's not even long enough to hit ignore, open profile, and set status to 'Do not disturb', before it starts ringing again.
Please add a feature that allows the admin to set this ignore duration. A per queue setting would make the most sense. -
Dave
commented
Absolute JOKE! Just signed up with RingCentral and I am already looking for another carrier because of this.
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Bryan
commented
Happy Birthday to this idea !
2 years under review... -
Mike
commented
It is very important and it s been too long that it hasn't been resolved
if it goes on longer i will have to switch carriers
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Bryan
commented
Same for us, looks like harassment.
We cannot configure double call on the CQ because of that !
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Andrew
commented
Problem Statement: Queue members are unable to decline calls for their queue. If your call queue is set to "Simultaneous Ringing" and you decline a call for that call queue, it will continue to ring until someone in the queue answers it.
Feature request/proposed solution: Add an option for call queues along the lines of: "When user ignores a call, do not ring that user's device for the same call." (Would still want other user's devices to ring.)
Looks like this was also requested elsewhere* but I wanted to articulate the problem further.
*This was also requested here. ( https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a )
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Andrew
commented
I would like to add our name to this hat.
This only happens when a call queue is set up for simultaneous ringing, however, there isn't a great workaround for being able to "permanently" decline a call.
If this could even be added as an option or toggle, that would be excellent.
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Mir
commented
The current behavior of the call queue calls is that, if a member of a call queue ignores the call, it will continue to ring until the call is answered or the caller hang up.
It would be better if after ignoring the call, the ringing stops and only continues to ring on other members of the call queue.