This is BEYOND critical and is causing stress in the workplace with phone's ringing over and over and over non-stop for 10 full minutes.

Hi Seongho,
For my company, we don't want users to be able to turn off the Accept Queue Calls option. The goal is to always have users in the call queue available for any calls. This option is disabled for all our users.
So in your examples my cases will be :
- You only want to skip a specific call, but stay available for the next one in the queue?
- The extra step of remembering to turn it back on creates too much operational risk?
In our configuration we can have 5 or more seller in the same call queue. If one seller is already with a customer or doing something the call will ring but he need to be able to refuse the call to leave the call to his colleague in the same queue.
By refusing the call it should stop to ring and ring again only for a new call.
The fact that users can't ignore a call is frustating for end users. For example you are with a customer, the phone ring, you ignore it then it rings again and again. So you think it’s a new call but no. So at the end the user will turn off the sound and will miss calls.
Please implement an option to avoid this issue.
Thanks.

Hi,

Thank you for your patience and continued feedback on this request. We know this has been a long-standing pain point, and we really appreciate everyone who has taken the time to share their experience here.

To make sure we design the right solution, we'd love to understand your specific scenario a little better — particularly around a workaround that already exists today.

Today, agents can turn off the Accept Queue Calls toggle in their settings, which will prevent queue calls from ringing their extension entirely. Admins can also control whether this toggle is available to agents through role-based permissions.

Our question to you is: why is turning off Accept Queue Calls not a viable option for your workflow?

For example, is it because:
- You only want to skip a specific call, but stay available for the next one in the queue?
- Turning it off affects multiple queues when you only want to step out of one?
- Your admin has restricted access to the toggle?
- The extra step of remembering to turn it back on creates too much operational risk?
- Something else entirely?

Understanding the exact gap between the current toggle behavior and what you actually need will help us prioritize and scope the right fix. Every response here will directly inform our requirements.

Thank you again — we're listening.

I cannot believe this has been on here for over three years and it has not yet been resolved. Shameful!

This is really the only big miss about my experience with RingCentral. Everything else is great. This is just awful.

Hope this gets resolved soon. Ignore for a second is not helpful.

Simultaneous Call Queue. Person in the queue also deals with in-person customers. Phone rings, user hits decline, next ring it rings again.

Other than changing status to DND or toggling Accept Queue Calls (both multiple steps and needs to be toggled back) there is no way to stop the ringing.

Expected behavior. When a call is declined in the call queue, remove the user from that queue for that call only. One decline should be only necessary action.

it is really annoying

Also, I just want to add that I have used 3 other VOIP providers over the years, and this is the only one who says. "this is how call queues work." Everyone else was able to fix it.

I just moved to Ring Central, and this is driving me crazy. I was so disappointed when I saw this has been escalated for over 5 years and nothing has been done about it.

We recently got RC and this is nuts that we can not ignore a call when we're temporarily busy/in a meeting/etc. Need this to work asap

PLEASE FIX! how are simultaneous call queues supposed to operate??

Yes! This is so mind numbing frustrating. Seeing their employees respond to the thread too is pitiful. Dodging questions for years saying "This is simply how call queus work!". BS, you can shove it. You have a poor product which you have clearly refused to fix. Shameful. DO NOT USE RING CENTRAL

As someone who works for a large Financial Institution who just migrated to RingCentral, this is beginning to be one our our team's largest complaints. Very frustrating to see this has been brought up for over 10 years with no viable solution to make everyone's work life easier. As the Admin for the phone system for our institution, my largest complaint is how RingCentral has tried "reinventing" the wheel on many of it's features (not just this one), instead of sticking with the tried and true features of legacy PBX phone systems. Please take a look at providing a fix for this. Even a simple checkbox on the Call Queue settings to choose what the "ignore" button does would be wonderful.

Ridiculous that this problem has sat on the back burner since 2016...

It looks like RC support has known that this is an issue for most customers since at least 2016. This is a terrible user experience, and RC is going to continue losing customers over this issue.

Can we at least have a setting in the admin portal to set how long an "ignore" is effective. Word in the community is that it last 5 seconds, but I know it's not even that long. When in the mobile app, it's not even long enough to hit ignore, open profile, and set status to 'Do not disturb', before it starts ringing again.
Please add a feature that allows the admin to set this ignore duration. A per queue setting would make the most sense.

Absolute JOKE! Just signed up with RingCentral and I am already looking for another carrier because of this.

Happy Birthday to this idea !
2 years under review...

It is very important and it s been too long that it hasn't been resolved

if it goes on longer i will have to switch carriers

Same for us, looks like harassment.

We cannot configure double call on the CQ because of that !