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Settings and activity

4 results found

  1. Agent Activity Report

    17 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Jenna commented  · 

    We would like to be able to track agent metrics by seeing when they are logged into each of our call queues and when they take themselves out so we can continue to track why they are missing calls, why they aren't receiving enough calls and then of course if they are taking too many breaks!

    Jenna supported this idea  · 

  2. Longest Idle Call Queue Fix

    56 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Conference/3-way calling Automatic recording

    34 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jenna supported this idea  · 

  4. Allow Blocking Outbound Calls by Number

    166 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Other  ·  Admin →
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