Conference/3-way calling Automatic recording
Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.
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Scott
commented
When I add a 3rd party to a call. RING records about 15 seconds of the "new" call with all three parties on the call .. then the call recording ends without any notice to any callers. I didn't realize the calls was not being recorded until i needed one of these calls.. I am required to have these calls recorded so I now have to use other services to record my calls to back up what I thought Ring was already doing for me.
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Arely
commented
Es importante cuando hablamos con clientes y los conectamos con las companias principales para tener nuestros respaldos.
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Placide Ngboko
commented
Upon review, it is clear that the customer was on an outbound call when they initiated another call and subsequently merged the two into a conference call.
It is essential to determine whether the conference call will be included in the recording.
Our findings indicate that only the active call was recorded, while the conference call was not recorded at all.This conference call was of significant importance to the customer, and it must be addressed to ensure it is captured in future recordings.