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Settings and activity

7 results found

  1. Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Monte supported this idea  · 

  2. Abandoned Call Tracking Feature

    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  3. Real-Time Agent Status Notifications

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  4. More information on abandoned calls within live reports

    19 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  5. analytics retention policy

    65 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Service Status - Analytics Portal

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Agent State Log in Analytics Live Report

    12 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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