Settings and activity

7 results found

1. Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Monte supported this idea  ·  Aug 29, 2025

2. Abandoned Call Tracking Feature

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   69 votes

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   11 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Monte supported this idea  ·  Aug 29, 2025

3. Real-Time Agent Status Notifications

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Monte shared this idea  ·  Sep 17, 2024

4. More information on abandoned calls within live reports

   20 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Monte supported this idea  ·  Sep 17, 2024

5. analytics retention policy

   69 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Monte supported this idea  ·  Sep 17, 2024

6. Service Status - Analytics Portal

   2 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Monte supported this idea  ·  Sep 17, 2024

7. Agent State Log in Analytics Live Report

   18 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Monte supported this idea  ·  Sep 17, 2024