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Settings and activity

10 results found

  1. Park feature that everyone can see

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Angel commented  · 

    We have a team of six and we have to park the calls to answer them as quickly as possible so we don't lose any business. It is important for customers to hear our music on hold music that instructs them to order online instead of calling. Since we can no longer use hold and must use park calls with this new system, it is very important to be able to upload the message for customers to hear while their calls are parked.

    Angel supported this idea  · 

  2. Rotating Custom Audio for Hold and Connecting Calls

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Call Park Audio

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Customize Audio for Call Park

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  5. Press 0 to divert back to operator when on hold or in call park

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Ability to Park or Hold a conference Call, and leave all other parties connected, and not be on hold.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. park location music configured to match hold music

    2 votes

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  8. It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. add audio file in Park Location extension

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Angel commented  · 

    We have a team of six and we have to park the calls to answer them as quickly as possible so we don't lose any business. It is important for customers to hear our music on hold music that instructs them to order online instead of calling. Since we can no longer use hold and must use park calls with this new system, it is very important to be able to upload the message for customers to hear while their calls are parked.

  10. set custom music on hold for park calls.

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Angel commented  · 

    We have a team of six and we have to park the calls to answer them as quickly as possible so we don't lose any business. It is important for customers to hear our music on hold music that instructs them to order online instead of calling. Since we can no longer use hold and must use park calls with this new system, it is very important to be able to upload the message for customers to hear while their calls are parked.