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Settings and activity

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  1. Allow multiple supervisors to monitor a call simultaneously

    53 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kristina commented  · 

    We use call monitoring when training in our call center. When I have a New Hire monitoring their trainer's calls, it currently blocks me from being able to monitor the call because it shows it is being monitored already.

    A Supervisor should be able to monitor no matter what.

    Kristina supported this idea  · 

  2. Use the app in conjunction with a physical phone

    160 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Kristina supported this idea  · 

  3. Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kristina shared this idea  ·