Skip to content
← RingCentral Ideas

Settings and activity

3 results found

  1. Allow multiple supervisors to monitor a call simultaneously

    60 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Kristina commented  · 

    We use call monitoring when training in our call center. When I have a New Hire monitoring their trainer's calls, it currently blocks me from being able to monitor the call because it shows it is being monitored already.

    A Supervisor should be able to monitor no matter what.

    Kristina supported this idea  · 

  2. Use the app in conjunction with a physical phone

    160 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Kristina supported this idea  · 

  3. Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Kristina shared this idea  ·