Use the app in conjunction with a physical phone
Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would show your active call, and you were allowed to click actions on the app such as transfer a call directly to someone's voicemail by clicking 2 things, then you would hang up your physical phone.
Kimberly
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
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Kevin
commented
I wanted to build on top of this idea, because "Deskphone pairing" looks like a feature that is already in beta.
It would be nice if we didn't have to enable/disable this "Deskphone pairing" feature. The app would just detect that you're on a call on another device, and show call controls for that call. That way if you get a call on your deskphone (or cell phone through mobile app) you can still use your computer to transfer the caller to another extension without having to interact with your deskphone/mobile app.
This way, users don't have to choose. The app is always there to help make interacting with the phones easier.