← RingCentral Ideas

Settings and activity

4 results found

  1. Disable "AI is taking notes" when on call

    136 votes
    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Mark supported this idea  · 

  2. Permanently minimize the AI Notes and Transcript box

    75 votes
    20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is being developed. If you have AI Notes turned off, the app will remember this selection and prevent the pop up box. Current plan is to have this out by end of April.


    Thank you!

    Mark supported this idea  · 

  3. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    54 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  4. Allow all extensions to send SMS from main Company extension

    169 votes
    Under Review  ·  40 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 
    An error occurred while saving the comment
    Mark commented  · 

    My office has one main phone number that is published online and our customers recognize on social media. RC doesnt allow more than one user to use the main phone line for SMS which I think is ridiculous! To have multiple users text and each message is from a different phone number generated by RC doesnt make too much sense for a business especially when they have already ported a phone number in for calls. This prevents us from using SMS with RC when it should be a given. RC please fix this as I am sure you would have more business in use of of the SMS.