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← RingCentral Ideas

Settings and activity

10 results found

  1. RingEX Agent Status Report

    10 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Jennifer commented  · 

    There is no way to track statuses when an agent only works in the EX platform like you can in CX.

    Jennifer supported this idea  · 

  2. Sync RingCentral Desktop Application With RingCX

    332 votes

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    Planned  ·  28 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jennifer supported this idea  · 

  3. Quality of Service (QoS) Portal for RingCX Calls

    90 votes

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    Under Review  ·  16 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jennifer supported this idea  · 

  4. Change agent state through Max Supervisor

    111 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jennifer supported this idea  · 

  5. recording system that flags calls that use inappropriate language

    8 votes

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    Planned  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jennifer supported this idea  · 

  6. More Agent info in Dashboards

    4 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Jennifer supported this idea  · 

  7. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jennifer supported this idea  · 

  8. Real-Time Queue Status Visibility for Agents

    118 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Jennifer supported this idea  · 

  9. configurable change time of presence status to inactivity

    109 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jennifer commented  · 

    I would like to see this option as well.

    Jennifer supported this idea  · 

  10. Report on Custom Agent State in RingCX

    6 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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