Settings and activity

9 results found

1. Sync RingCentral Desktop Application With RingCX

   318 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jennifer supported this idea  ·  Oct 13, 2025

2. Quality of Service (QoS) Portal for RingCX Calls

   75 votes

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   Under Review  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Oct 13, 2025

3. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Oct 13, 2025

4. recording system that flags calls that use inappropriate language

   8 votes

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   Planned  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Oct 13, 2025

5. More Agent info in Dashboards

   4 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Oct 13, 2025

6. Add ability to pull call waiting in queue

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Oct 13, 2025

7. Real-Time Queue Status Visibility for Agents

   111 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jennifer supported this idea  ·  Oct 13, 2025

8. configurable change time of presence status to inactivity

   103 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jennifer commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

   I would like to see this option as well.

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   Jennifer supported this idea  ·  Sep 3, 2025

9. Report on Custom Agent State in RingCX

   4 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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