Settings and activity

20 results found

1. Timer on auto answer

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   SCC shared this idea  ·  Feb 27, 2026

2. Call Waiting notification

   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   SCC supported this idea  ·  Feb 11, 2026

3. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   24 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   SCC supported this idea  ·  Feb 11, 2026

4. Extension dialing between CX and EX

   144 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   SCC supported this idea  ·  Feb 11, 2026

5. Cost Centers built in RCX

   42 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   SCC supported this idea  ·  Feb 11, 2026

6. View Ring CX Realtime dashboards in minutes and seconds.

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   98 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   SCC supported this idea  ·  Feb 11, 2026

7. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   37 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   SCC supported this idea  ·  Feb 11, 2026

8. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

   12 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   SCC supported this idea  ·  Feb 6, 2026

9. Google Chat as inbound channel for help desk use case

   13 votes

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   2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   This is not a common channel in CCaaS space, we'll need to gather interest on this

   SCC supported this idea  ·  Oct 20, 2025

10. Include Digital Teams in RingCX

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    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Oct 20, 2025

11. Quality of Service (QoS) Portal for RingCX Calls

    68 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Aug 20, 2025

12. Sync between Cost Centers and Sites

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    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Apr 30, 2025

13. New feature: Include microphone system settings Agent console.

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Apr 3, 2025

14. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Apr 3, 2025

15. Case Sensitivity for Audio Search is not friendly

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Apr 3, 2025

16. Chat Inactivity Timeout Settings

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Apr 3, 2025

17. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Apr 3, 2025

18. Dashboard for agents and supervisors in RingCX

    74 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Apr 1, 2025

19. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Mar 19, 2025

20. Auto answer management options separately for inbound and outbound calling

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    52 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    SCC supported this idea  ·  Mar 18, 2025