Settings and activity

104 results found

1. Feature Request: Granular Call Monitoring Permissions for Agent Role

   27 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

2. INTERCEPT

   68 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

3. View Ring CX Realtime dashboards in minutes and seconds.

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   101 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   134 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

5. Extension dialing between CX and EX

   170 votes

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   Future Consideration  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

6. QUEUE WAITING TIMES

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

7. RingCX Voice Queue Call Distribution

   19 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

8. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   45 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

9. Cancelling a requeued call

   46 votes

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   Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

10. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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    25 votes

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    New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

11. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

12. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

13. RingCX Transition Requeue Permissions from Agent to Queue Level

    15 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

14. RingCX bulk upload on phonebook

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    19 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

15. requeue

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

16. Separate Outbound Calling Announcement

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Dec 22, 2025

17. Separate option for automatic Inbound and on-demand outbound call recording

    10 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Dec 22, 2025

18. Have numbers show up as "From" on RollOver calls.

    49 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Nov 25, 2025

19. Enable "pause/mute" automatic call recording for call queue

    11 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Nov 25, 2025

20. Automatic Call Recording Pause When Agents Begin Payment Collection (PCI Auto-Protection)

    5 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Nov 25, 2025