Enable "pause/mute" automatic call recording for call queue
Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on.Please implement this feature as this will be a breach of Australian regulations.
Elsie
shared this idea
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Jim
commented
We would need this feature at the Queue level for a caller giving sensitive info like our Billing & revenue department getting credit card info.
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Benny
commented
For those needing this feature, it's under the site settings->call recordings->there is a check box for "Allow mute in auto call recordings", this will give your agents the ability to mute sensitive information during the call; however, this check box affects all calls queue's that are programmed under the site you're making the change to.
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Benny
commented
Make this an option by queue extension, so it's not affecting all the queues created under the site.
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Sean
commented
We are in breach of UK GDPR regulations if we take sensitive client information which is then kept on a call recording. This is a critical feature for us going forwards.