Enable "pause/mute" automatic call recording for call queue
Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on.Please implement this feature as this will be a breach of Australian regulations.
5
votes
Elsie
shared this idea
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Sean
commented
We are in breach of UK GDPR regulations if we take sensitive client information which is then kept on a call recording. This is a critical feature for us going forwards.