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89 results found

  1. Auto Update - MSI install for RC app for IT

    There's no option on the https://support.ringcentral.com/download for Auto Update for RingCentral App for IT, it's only showing "Non-Auto Update" only
    Wanted to have the option to use the Auto Update for RingCentral App for IT from the download page: https://support.ringcentral.com/download

    1 vote
    Implemented  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    84 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Copy and paste number

    I noticed that the app has a copy-and-paste feature for phone numbers. Could you add this feature to all menus that display numbers, including the outgoing call menu? Also, please keep us informed of any app updates.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Ability to Delete Calls and Messages in Bulk (rather than one by one)

    I get numerous faxes, robocalls and the like, and would lkie to be able to simply select several and delete all at once. At present, you need to open each call, fax, message, and delete individually. Very inconvenenient and time-consuming, especially when unwanted calls are often

    3 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. hud custom status in Ringcentral app

    In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their custom status was visible directly on the Ringcentral app HUD and you didn't have to click into the employee profile to see it.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Restore collapsable message pane

    The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!

    10 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Our product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know!

  7. Add Dinosaur Emojis to RingCentral Chat

    This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    169 votes
    5 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. MSI installer with Auto Update

    Please create either a system wide MSI or EXE installer with auto update that can be installed with one user profile on a computer and be available with all other profiles old and new.Right now if we install using the exe installer it will auto update but the next user will need to have RingCentral installed on their profile. Or if we install using the msi installer under an administrator profile other users will also have RC available next time they log in but it doesn't get updates automatically and IT has to either push those updates out or manually…

    36 votes
    8 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Delay App Updates When App is in Use

    Customers have stated that the RC MVP App has initiated updates and restarted the application at very inconvenient times. Recently, there was case submitted where an update was auto initiated during a customer's meeting with their department. Application should not be able to auto initiate updates while app is in use. Customers are requesting this be included in a future update of the app.

    21 votes
    Implemented  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. RC Desktop Contacts does not display or search Company Name

    Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.The Business name field exists and is displayed when I click "View profile".RC Contacts…

    26 votes
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Bring back HUD manual rearrangement of user contacts

    Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.

    2 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Save Custom Status for Quick Access

    Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each time I change my statuses back and forth and choose custom emoji to match. I never use the generic status options so this would save a lot of time throughout the day!!!

    13 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Outbound Fax Attachment File added to notification emails

    To have an option for outbound faxes to send to all users and have attachments.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

    Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us that make frequent calls because we would use the numpad to dial the number then enter to dial the number. Easy. Now the feature is gone, with no replacing feature. Why? There is no reason to remove it. Please reinstate it.

    11 votes
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Create an option to remove the apps tab in the RingCentral application

    Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.

    3 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Short code

    Be able to receive short code SMS

    2 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. External contacts in company directory

    It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial by name (and even sms/mms their phone and all other features would be grayed out, etc.).

    26 votes
    5 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Maintain list of recent status messages

    In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.

    2 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App

    Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.

    8 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Korean text translation in RC mobile application

    Dear Support Team,

    If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?

    • Current Korean text : "최근 연락처"
    • To-Be Korean text : "최근 통화"

    Thank you very much,
    -Kevin J.

    1 vote
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?
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