6026 results found
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Make invisible mode more prominent
Similar to how "Do not disturb" mode in Ringcentral grid is very prominent, thanks to the red bar on the top, it'd be great if the "Invisible" mode is also prominent, maybe using a yellow/amber bar or something. The problem I face is that I go on invisible during night hours but forget turning it off during the business hours.
1 vote -
Ability to click PICK UP key on the Desk phones, if the call is coming from Call Queue
cx has group pick up on the account, and added 10 members however this is not working> cx wants the 10 members to be able to press the pick-up key on the phone, the pickup key should be flashing so that they can pick up the call> as per checking when using group pick up one of the limitations is the call queue setupthe setup of the cx is when someone calls his main number the call is routed to the call queue, which they have pick-up settings and members, 7 extensions.> the extensions that are on the pickup settings…
1 vote -
RingCentral App - Sending MMS in Mac OS device
RingCentral App - Sending MMS in Mac OS deviceCustomer computers are using are Mac OS computer and tend to use formats native to apple. Customers is looking for option that format from Mac OS device can be change in the RingCentral app when sending MMS or media files
1 vote -
Signing Off the app should remove the member from the call queue
When logged off from the system, a member should not have any calls getting forwarded to external number coming through the call queue. Should set the member as DND status automatically without manually changing it on the extension.
1 vote -
Ability to set language settings in RingCentral desktop/web app.
Please add option to change the language settings so that texts are not censored.
1 vote -
To have an option to filter out spam messages or any message that is not related to business
As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.
1 vote -
Button on polycom phone to sign out of queue
I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.
1 vote -
911 Emergency Phone Location
The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.
1 vote -
Create multiple call forwading rules in Autoreceptionist
Right now, we can only tick the toggle bar to forward all calls from the auto-receptionist going to an external number. It would be nice if we could create multiple call forwarding custom rules going to external numbers in the auto-receptionist.
1 vote -
Able to dial a number, but call will not connect.
it's that they can't call us
but I want to block so I don't get fooled and call numbers I shouldn't call1 vote -
Better Call Queues Settings For Customers
One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up.Have that Voicemail box send an e-mail directly to certain people or some other method to expedite the call back. I like when companies have a message while on hold that “You are #3 in the call queue. Continue to hold or press 1 to leave a voicemail and we will call you back.” Something like that.
1 vote -
Colums for Record username and User work hours schedule
when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
1 vote -
filter to check the usage of desk phones within ringcentral on analytics
to track if the desk phones are being used by the employees
1 vote -
Texts that come in go to a group chat of extensions
We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.
1 vote -
Silent warning group
Customer like to create group like with button, allow user in the group press the button to warning if any emergency like a life threatening situation happens, the warning is silent, just possible turn on the light of group button, alerting other users may need reach the police for assistance.
1 vote -
Multiple prerecorded messages to leave
It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
1 vote -
Ability to add call quue extensions to the compan directory
The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?
1 vote -
user work details on softphone to deskphone
user details (work number and email)on the RC app softphone sync with supported desk phone.
1 vote -
Have the option to mute/silence individual contact
Enable users to mute individual conversations or calls while still receiving messages, without resorting to blocking or activating the "Do Not Disturb" (DND) mode
1 vote -
Ablity to do 2-way calls while On demand is activated
Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out
1 vote
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