Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

6027 results found

  1. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    18 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!


    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

  2. Block the ability to transfer calls from one site to another site

    It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    21 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    54 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    104 votes
    27 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Add Voicemail Transcription for Contact Center

    Currently there is no voicemail transcription offered in RingCX like we are provided with RingEX. This would be a massive time saver for high volume Contact Centers.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    207 votes
    64 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  7. Generate report for users with custom voicemail greeting

    Generate report for users with custom voicemail greeting

    7 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Streaming Music / Message on Hold

    Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    65 votes
    Under Review  ·  16 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    84 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Deskphone pairing

    It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
    We're about to switch over to Ring Central and our previous system does this as default.

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Ability to access faxes for all extensions under one or multiple users/app

    ~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.

    10 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  13. Clear path within the service web portal to update user's security question

    In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"

    The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.

    Requesting to have a separate option or button to change a user's security question or add an…

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Build a Smarsh integration for RingCX

    Customers using Smarsh for compliance archiving would like to have all RingCX related content archived in Smarsh as well

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. RingCX needs the ability to select which DID to use for outbound SMS.

    The RingCX platform needs to support manually choosing which DID to use for outbound SMS. Right now, it only uses the primary DID associated with the RingEX user.

    Use Case:
    * The customer needs to use a Digital Number assigned to a RingEX user for an outbound SMS messages and not the Primary Numer (which is what it uses today)

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Add option for paging devices to receive and do outbound calls.

    Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone

    Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.

    Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:

    Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.

    Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
    How important is this to you?

  18. Remove Guest User in RC app/Admin Portal

    Have the option to remove guest users from the RC app instead of blocking them.

    29 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Add special number to incoming caller ID should be available to all carriers

    Description:
    The feature request entails enhancing the RingCentral system to allow the addition of a special number to incoming caller IDs. Currently, certain carriers in the US and Canada do not support the ability to display a special number in the caller ID when receiving calls.

    Background:
    In the existing system, some carriers lack support for displaying special numbers in the caller ID feature. This limitation poses challenges for users who rely on identifying incoming calls with specific numbers, affecting their ability to efficiently manage and prioritize communications.

    2 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Auto-Answer Calls

    We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    26 votes
    Under Review  ·  5 comments  ·  General Phone  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 301 302
  • Don't see your idea?