6035 results found
-
Ability to download message/chat transcript.
Ability to download message/chat transcript.
3 votes -
Support for SSO across multiple Entra ID tenants.
We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.
We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.
Thanks
124 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
28 votes -
Allow Administrator to disable "Auto-answer call" feature
Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.
111 votes -
vulnerability
I'm going to try this a fourth time without getting closed. Please keep the discussion in the case. I jump locations and its hard to keep up with a phone.
We need this vulnerabillity solved. Its a 2022 CVE so it should have been addressed prior to inventory going out.
Details: A recent vulnerability scan from Trace Security found the following. It affects the T42G/S, T33G, CP925, WF50 This was scanned on July 2024. Vulnerability: Diffie-Hellman Ephemeral Key Exchange DoS Vulnerability (SSL/TLS, D(HE)ater) The remote SSL/TLS server is supporting Diffie-Hellman ephemeral (DHE) Key Exchange (KEX) algorithms and thus could be…
1 vote -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
25 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
-
Block the ability to transfer calls from one site to another site
It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.
This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.
26 votes -
Site specific directory, Hide the company directory from specific users only
Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…
98 votes -
Show Toll-free minute usage in Service Web
The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.
65 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
81 votes -
Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
271 votesAs there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
-
Generate report for users with custom voicemail greeting
Generate report for users with custom voicemail greeting
8 votes -
Streaming Music / Message on Hold
Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.
85 votes -
Ability to download a list of numbers with their assigned CNAM (Caller Name) information
Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information
2 votes -
Ability to dial out while there is an incoming call
Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.
92 votes -
Ability to access faxes for all extensions under one or multiple users/app
~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.
13 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
198 votes -
Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an…
3 votes -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.
Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:
Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.
Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…
3 votes
- Don't see your idea?