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6027 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

    754 votes
    158 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    223 votes
    67 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  3. Multiple recipient for faxes and SMS

    The caller wanting to make sure multiple users can receive faxes and SMS.

    186 votes
    Under Review  ·  23 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Allow all extensions to send SMS from main Company extension

    We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    182 votes
    Under Review  ·  43 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    164 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Allow Blocking Outbound Calls by Number

    Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.

    142 votes
    Under Review  ·  26 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Idle behavior shows users offline even though they are available and logged into RC.

    I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available

    130 votes
    Under Review  ·  19 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    125 votes
    Under Review  ·  15 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Allow admins to change user profile information (including pictures)

    Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.

    125 votes
    Under Review  ·  24 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Ability to **respond** to short code SMS messages.

    I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

    124 votes
    Under Review  ·  12 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Call Park Notification Control in the RingCentral Desktop App

    We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…

    114 votes
    Under Review  ·  29 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. add HUD feature to apple iphone app.

    currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    114 votes
    Under Review  ·  24 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Reduction of RC App-Cloud interface complexity

    The complexity of the interface between RC Apps and our cloud has significantly grown over time as can be observed from the tables in the MVP network requirements document. At this time, there exists no coordinated effort across RC engineering, PM and OPS organizations to mitigate this complexity. Furthermore, this complexity counters elements of our Core Value Proposition: "We make it simple to set up, to run, and to manage." More specifically, the interface complexity has a significant impact on the enterprise firewall configuration effort for all of our customers, the volume of customer/partner questions around firewall configuration, the RC/Partner…

    97 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    96 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Looking to arrange HUD by Dept/group

    It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.

    94 votes
    Under Review  ·  3 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. Non-Super Admin users can elevate themselves to a Super Admin.

    We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…

    92 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Increasing Paging Only group to more than 25 devices

    I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.

    92 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Integration with Apple Watch

    91 votes
    Under Review  ·  34 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    90 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Increase Retention Period for Sent Faxes

    Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment

    90 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?
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