Option for the admin to view who disconnected the call
This process is available with RingCentral support.We currently have the option to check who if ended the call.It would be great if an Admin can have the same visibility, so they can easily identify if the call was disconnected from agent (their end) or customer ends.
Angeline
shared this idea
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Adam
commented
I am investigating an incident that occurred on Friday 13th Sept between 1100 and 1200. Please can you send me the call recording please from Colette Dumbar OHA on Ring Central to ERN 3263945 MN on his mobile 07884490478
It will really help my investigation if you can advise who dropped the calls ie was it Colette on Ring Central or the colleague on each occasion.
Many thanks
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EJ
commented
Customer wants to have a feature in Admin Portal Call Logs to view who disconnected the call.
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Quennie
commented
A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.
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Monserrat
commented
Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.
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Oliver Mark
commented
Ability to check from Admin portal > call Logs, the details of calls who ended the call.
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Maribel Jailani
commented
It would help the customer's productivity nd improve managing their calls.