Settings and activity

103 results found

1. Migrate Data From One Extension To Another.

   7 votes

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   0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Dec 9, 2024

2. Call Queue - "Allow members to change their queue status"

   22 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 25, 2024

3. Multiple recipient for faxes and SMS

   109 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 20, 2024

4. Different SMS recipients for Main Number and IVR Menus

   8 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 20, 2024

5. Allow setting the Company Fax/SMS Recipient to a call queue

   22 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 20, 2024

6. Super Admin Can View any Message/FAX/Voicemail

   54 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 14, 2024

7. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 13, 2024

8. Click to dial via spreadsheet

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 13, 2024

9. Allowing phone numbers to have option to change geographical location for outbound call

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Nov 7, 2024

10. Increase Received Faxes Limit for more than 200

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Nov 7, 2024

11. Retain Caller ID information regardless of blind/warm transfer type

    178 votes

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    16 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more
    EJ supported this idea  ·  Nov 6, 2024

12. RC App for mobile - Call logs

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Nov 6, 2024

13. Turn off in-call notification

    15 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Nov 2, 2024

14. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    28 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 30, 2024

15. Add the ability to include Limited Extensions in Call Queue groups.

    15 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 18, 2024

16. call forwarding for external number let ringcentral system take over the handling of calls for external number

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 17, 2024

17. cust want to have the option to transfer the call directly to the voicemail using presence

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 11, 2024

18. retrieving deleted fax, past data retention policy

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 10, 2024

19. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    8 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 10, 2024

20. Sync of contacts between Ring Central App and admin portal/soft phones

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Oct 4, 2024