Settings and activity

63 results found

1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   101 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 3, 2025

2. Keep AI notes going after switching a call from desktop to mobile and back

   13 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 3, 2025

3. Disable prompt to press 1 when receive call on external phone number

   19 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Oct 29, 2025

4. Feature Request: “Mask Audio” Button in RingCX Dialer

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Oct 29, 2025

5. Have 911 call information on the Analytics page

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 9, 2025

6. Allowing warm transfers from Ring Central desktop to the Contact Center

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   32 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 9, 2025

7. Allow for Call Transcripts to be Backed Up via RC Archiver

   17 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 4, 2025

8. Combine User List and User Device Export

   19 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jul 1, 2025

9. International calls report

   27 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 10, 2025

10. DND - Presence Key Notification

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  May 28, 2025

11. Ability to group and sort HUD contacts

    18 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  May 28, 2025

12. Abandoned Call Tracking Feature

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    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 8, 2024

13. ivr visual editor pdf options

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 7, 2024

14. Call Queue - "Allow members to change their queue status"

    31 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 1, 2024

15. run user status report

    48 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 16, 2024

16. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    40 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

17. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

18. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    69 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 16, 2024

19. Allow Administrator to disable "Auto-answer call" feature

    103 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jun 11, 2024
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    Hannah commented  ·  Nov 28, 2022  ·  Edit…  ·  Delete…

    There should be a way for Admins to view which users has the Auto-answer feature enabled in the RingCentral app so that Admins can keep track of more evenly distributed calls for agents.

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20. Warm Transfer show original caller ID

    10 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 19, 2024