Settings and activity

71 results found

1. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   25 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Mar 25, 2026

2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   123 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Mar 19, 2026

3. Single Pane of Glass | Both EX and RCX call logs should appear on the same page

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Mar 18, 2026

4. Caller ID Override for Callbacks in RingCX

   14 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Mar 6, 2026

5. Split internal and external call recording options - ACR

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Mar 4, 2026

6. Ability to exclude internal calls from automatic call recording

   47 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Mar 4, 2026

7. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 22, 2026

8. Allow multiple SMS recipients for E911 notification.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jan 4, 2026

9. mask sensitive info from transcript and ai notes

   17 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Dec 17, 2025

10. Keep AI notes going after switching a call from desktop to mobile and back

    14 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 3, 2025

11. Disable prompt to press 1 when receive call on external phone number

    21 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 29, 2025

12. Feature Request: “Mask Audio” Button in RingCX Dialer

    2 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 29, 2025

13. Have 911 call information on the Analytics page

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 9, 2025

14. Allowing warm transfers from Ring Central desktop to the Contact Center

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    38 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 9, 2025

15. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 4, 2025

16. Combine User List and User Device Export

    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 1, 2025

17. International calls report

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jun 10, 2025

18. DND - Presence Key Notification

    37 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  May 28, 2025

19. Ability to group and sort HUD contacts

    21 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  May 28, 2025

20. Abandoned Call Tracking Feature

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    57 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 8, 2024