Settings and activity

61 results found

1. Disable prompt to press 1 when receive call on external phone number

   19 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Oct 29, 2025

2. Feature Request: “Mask Audio” Button in RingCX Dialer

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Oct 29, 2025

3. Have 911 call information on the Analytics page

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 9, 2025

4. Allowing warm transfers from Ring Central desktop to the Contact Center

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   26 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 9, 2025

5. Allow for Call Transcripts to be Backed Up via RC Archiver

   17 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 4, 2025

6. Combine User List and User Device Export

   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jul 1, 2025

7. International calls report

   27 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 10, 2025

8. DND - Presence Key Notification

   35 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 28, 2025

9. Ability to group and sort HUD contacts

   16 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 28, 2025

10. Abandoned Call Tracking Feature

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    50 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 8, 2024

11. ivr visual editor pdf options

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 7, 2024

12. Call Queue - "Allow members to change their queue status"

    30 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 1, 2024

13. run user status report

    46 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 16, 2024

14. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    39 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

15. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

16. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    69 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 16, 2024

17. Allow Administrator to disable "Auto-answer call" feature

    101 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jun 11, 2024
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    Hannah commented  ·  Nov 28, 2022  ·  Edit…  ·  Delete…

    There should be a way for Admins to view which users has the Auto-answer feature enabled in the RingCentral app so that Admins can keep track of more evenly distributed calls for agents.

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18. Warm Transfer show original caller ID

    10 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 19, 2024

19. Add AWAY Option for chat

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 4, 2024

20. Contact Directory be automatically integrated with RingCentral account's Company directory

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Oct 12, 2020