Settings and activity

55 results found

1. International calls report

   25 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Jun 10, 2025

2. DND - Presence Key Notification

   34 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  May 28, 2025

3. Ability to group and sort HUD contacts

   10 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  May 28, 2025

4. Abandoned Call Tracking Feature

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   43 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Nov 8, 2024

5. ivr visual editor pdf options

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Nov 7, 2024

6. Call Queue - "Allow members to change their queue status"

   29 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Oct 1, 2024

7. run user status report

   40 votes

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   Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Sep 16, 2024

8. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

   34 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Aug 8, 2024

9. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

   20 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Aug 8, 2024

10. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    55 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Jul 16, 2024

11. Allow Administrator to disable "Auto-answer call" feature

    90 votes

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    New  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Jun 11, 2024
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    Hannah Tieu commented  ·  Nov 28, 2022  ·  Edit…  ·  Delete…

    There should be a way for Admins to view which users has the Auto-answer feature enabled in the RingCentral app so that Admins can keep track of more evenly distributed calls for agents.

    Save Submitting...

12. Warm Transfer show original caller ID

    8 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Mar 19, 2024

13. Add AWAY Option for chat

    41 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Mar 4, 2024

14. Contact Directory be automatically integrated with RingCentral account's Company directory

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Oct 12, 2020

15. Direct line into a meeting

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Dec 14, 2020

16. Provisioning file for MS teams provisioning/manual provisioned phones

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Jan 8, 2021

17. Feature Request: Glip Direct Message Filtered Alphabetically

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Feb 17, 2021

18. Feature to add more than one Contact Information when creating a case through support.ringcentral.com

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Mar 1, 2021

19. Call Me number not saved when inputted in RC app on mobile

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Mar 30, 2021

20. Ribbon Option in Outlook for RC Scheduler Outlook Add-In

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  May 5, 2021