Settings and activity

78 results found

1. Route Calls to the Agent With the Longest Time in AVAILABLE State

   7 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 11, 2026

2. RingCX Realtime Reporting: Agent Disposition

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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3. Delete just recordings from the call logs instead of deleting the calls

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 1, 2026

4. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 1, 2026

5. Callback Flow Improvement

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Apr 30, 2026

6. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Apr 29, 2026

7. Quality of Service (QoS) Portal for RingCX Calls

   82 votes

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   Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Apr 20, 2026

8. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   75 votes

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   New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Apr 9, 2026

9. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   29 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Mar 25, 2026

10. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    128 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 19, 2026

11. Single Pane of Glass | Both EX and RCX call logs should appear on the same page

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 18, 2026

12. Caller ID Override for Callbacks in RingCX

    18 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 6, 2026

13. Split internal and external call recording options - ACR

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 4, 2026

14. Ability to exclude internal calls from automatic call recording

    52 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 4, 2026

15. Allow multiple SMS recipients for E911 notification.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jan 4, 2026

16. mask sensitive info from transcript and ai notes

    18 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Dec 17, 2025

17. Keep AI notes going after switching a call from desktop to mobile and back

    15 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 3, 2025

18. Disable prompt to press 1 when receive call on external phone number

    21 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 29, 2025

19. Feature Request: “Mask Audio” Button in RingCX Dialer

    3 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 29, 2025

20. Have 911 call information on the Analytics page

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 9, 2025