Settings and activity

59 results found

1. Have 911 call information on the Analytics page

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 9, 2025

2. Allowing warm transfers from Ring Central desktop to the Contact Center

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   22 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 9, 2025

3. Allow for Call Transcripts to be Backed Up via RC Archiver

   16 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 4, 2025

4. Combine User List and User Device Export

   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jul 1, 2025

5. International calls report

   26 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 10, 2025

6. DND - Presence Key Notification

   34 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 28, 2025

7. Ability to group and sort HUD contacts

   15 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 28, 2025

8. Abandoned Call Tracking Feature

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   49 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 8, 2024

9. ivr visual editor pdf options

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Nov 7, 2024

10. Call Queue - "Allow members to change their queue status"

    30 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 1, 2024

11. run user status report

    44 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Sep 16, 2024

12. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    38 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

13. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Aug 8, 2024

14. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    64 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jul 16, 2024

15. Allow Administrator to disable "Auto-answer call" feature

    97 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jun 11, 2024
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    Hannah commented  ·  Nov 28, 2022  ·  Edit…  ·  Delete…

    There should be a way for Admins to view which users has the Auto-answer feature enabled in the RingCentral app so that Admins can keep track of more evenly distributed calls for agents.

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16. Warm Transfer show original caller ID

    9 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 19, 2024

17. Add AWAY Option for chat

    41 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 4, 2024

18. Contact Directory be automatically integrated with RingCentral account's Company directory

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Oct 12, 2020

19. Direct line into a meeting

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Dec 14, 2020

20. Provisioning file for MS teams provisioning/manual provisioned phones

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah shared this idea  ·  Jan 8, 2021