436 results found
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Ability to see the thread first before asking to compose a message
I am being inconvieanced by the new text messsage dialog not just opening up the thread of messages between the contact but making you write the new message in a dialog instead. It would be helpful if we can see first the SMS thread before asking to compose and send a new message
2 votes -
Mass SMS/MMS to Contacts
We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.
But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.
This feature will get RC close to being a one stop option for Voice/Text service.
10 votes -
option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list
Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.
1 vote -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
7 votes -
stop sending sms when sms limit exceeded
We would like to turn off auto-purchase for SMS.
1 vote -
1 vote
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import personal sms messages to ringcentral app
The customer wants to import their personal messages to ringcentral app to use as a back up.
2 votes -
Remove "Create Group Text" as the default
Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.
8 votes -
Text ID as another user
We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?
The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?
3 votes -
Archive conversations PLEASE.
My list of text messages is ridiculously long and it's getting harder to find conversations im looking for. Please add the archive feature.
2 votes -
Filtered words
Turn Off Filtered Words for SMS Texting
We run a ketamine-assisted therapy clinic and are not able to use the word “ketamine” without it being filtered. This is seriously impacting our business and ability to communicate about the service we offer. We did not have this issue with iPlum or Google Voice and only switched to RingCentral for the added features. How do we resolve this so we can resume normal business? We need this single word uncensored. Please advise.
1 vote -
Ability/Feature in RingCentral SMS for sending mass communication text messages
RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient
1 vote -
Personal Contacts Group Not showing in ring central app
This should be available so i can send text to a group i created on the web under contacts-personal-groups.
3 votes -
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."
1 vote -
restrict a user from entering anymore once maximum amount of character is reached for SMS
restrict a user from entering anymore once maximum amount of character is reached for SMS
2 votes -
Increase Number on a Campaign
Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.
11 votes -
sms text
Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.
1 vote -
Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes -
Whitelist SMS short codes
Have an option to whitelist content received from short codes.
3 votes -
Expand SMS Availability to All Brands with US/Canada Numbers
Currently, the SMS feature within RingCentral is exclusively available for RingCentral US and Canada brands. This limitation prevents RingCentral UK brands (and potentially other regional brands) that utilize US or Canadian phone numbers from accessing and utilizing SMS capabilities.
This restriction creates inconsistencies and inefficiencies for organizations that operate across multiple RingCentral brands but rely on US or Canadian phone numbers for specific teams or purposes. For example, a RingCentral UK entity with a US-based support team using US numbers cannot leverage the integrated SMS functionality for customer communication, internal alerts, or other use cases.
We request the expansion of…
1 vote
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