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2 factor authentication whatsapp

not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.

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  • AdminGurpreet (Principal Product Manager, Platform, RingCentral) commented  ·   ·  Report

    As per Whatsapp support - https://faq.whatsapp.com/684051319521343/?cms_platform=android

    You’ll need to use a supported phone number. Unsupported phone numbers can’t be registered on WhatsApp and include:
    VoIP
    Landlines
    Note: Landlines are only supported on the WhatsApp Business app.
    Toll-free numbers
    Paid premium numbers
    Universal access numbers (UAN)

    As RC phone number is a VOIP number, Whatsapp doesn't allow to receive verification SMS on RC number. We are looking to check for any other alternatives, but as of now there's no solution as it's blocked from Whatsapp.