342 results found
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Text message character limit
Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.
5 votes -
Ability to see additional information for inbound SMS such as their email address etc.
Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.
4 votes -
Opt Out Message should be enabled by default
The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.
7 votes -
SMS feature needs to support forwarding to multiple users.
Ability to forward SMS messages to multiple users.
2 votes -
Attach Word file in SMS
Allow Word files to be attached in SMS.
6 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
1 vote -
pop up warning every time the account will run out of SMS bundle
Would like to have a pop up warning every time the account will run out of SMS bundle so it will be easy for the admin and the support what to do on the account.
1 vote -
Notifications of failed SMS/MMS for the receiving carrier
We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier
6 votes -
Add ability to disable hot URLs in inbound SMS messages
Add option to disable hot URLs in inbound SMS messages for security reasons OR build in some sandboxing functionality to check the URL first.
1 vote -
1 vote
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1 vote
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Receive Google Verification Codes using RingCentral Phone Numbers
This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.
19 votes -
When getting text via email, it just says the number, but not the contact information
advise that the system-generated notification will only show the phone number details and not the actual contact name associated with the phone number
To be able to change it with contact name moving forward
1 vote -
Enable Additional SMS Quota Usage Alerts
We would like to request additional automated SMS quota usage alerts to our account
Currently, we are only receiving alerts when the usage reaches 90% and 100%.
To manage usage more effectively and notify our team in advance, could you please enable automated alerts at the following levels as well: 50% , 75%1 vote -
Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
1 vote -
Shared outbound texting from shared outbound sales lines
We purchased additional phone lines that serve as a bank of phone numbers used for outbound sales activities that are shared by our entire sales team. It would be nice if the sales team could also use these same numbers as outbound text messaging and any reply text from the outbound shared phone lines would deliver the texts messages to the group of sales people using the shared phone lines. Currently the shared lines are not able to be selected for out bound texting.
2 votes -
Auto-resend all failed SMS in the account
Option to automatically resend every failed text message in the account
1 vote -
TFN for International SMS
Have the option to send international SMS using Toll-Free Numbers.
1 vote -
Underlying carrier support receiving short code
option to receive short codes
1 vote -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
3 votes
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