319 results found
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EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION
Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I
5 votes -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2.…3 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes -
Text message character limit
Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.
4 votes -
MMS file size attachment
Larger MMS file size attachment than 1.5 MB
1 vote -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
1 vote -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…1 vote -
Support for SMS Delivery to Satellite-Based Services
Currently, satellite-based services are unable to receive SMS messages sent from RingCentral. This limitation impacts users in remote areas who rely on satellite connectivity for communication. Enabling SMS delivery to satellite-based carriers would ensure message accessibility for these users, improving communication reliability in locations without traditional cellular coverage.
2 votes -
Option to increase SMS storage to more than 5000 before it gets deleted.
Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.
1 vote -
auto replied messages AI
Availability to use AI receptionist to auto reply when the client is sending messages
2 votes -
SMS Recipient for Delegation Line
We have a customer that would like to have a feature to where they can set an SMS Recipient for Delegation Line.
2 votes -
SMS bulk deletion for all conversation in one command
As per ringcentral , we cannot increase the limit for bulk deletion in RingCentral SMS beyond 50 messages at a time via a single command. I request to have it sweeped all at the same time.
1 vote -
SMS Segment Calculator
We are looking for an option to embed an SMS Segment Calculator inside the RingCentral app so that we can see how the segments are being calculated for the SMS content we are trying to send. This will help us determine how many segments are counted and how much we are paying for each text we send.
1 vote -
Add Search Feature to SMS/Text Templates
Add a search bar to the templates so we can easily find the one needed quickly.
1 vote -
More Templates
I would like to have more than 25 templates, 50 would be ideal
1 vote -
Ability to reply to other's SMS.
Is there anyway everyone on my team can have access to all the text messages and be able to reply from one number?
1 vote -
ability to customize the automatic opt-out message when the option "add opt-out message" is ticked
Be able to customize the opt-out message when the option "add opt-out message" is ticked.
1 vote -
Third party number stop sending SMS to all RingCentral number
Enable users with non-RingCentral numbers to opt out of SMS from all RingCentral numbers by texting "STOP" to any single RingCentral number. A feature that allows a user can send the word "STOP" to RingCentral's main number and it will opt-out them out to send SMS.
2 votes
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