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14 results found

  1. Reporting on SMS Usage

    It would be great to have the ability to get a report on SMS usage in RingCentral

    7 votes
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Generate a Report of Abandoned Text Messages

    Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Driver Recruitment Software Integration

    It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Enable SMS for UK numbers

    Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.

    99 votes
    Future Consideration  ·  34 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Allow setting the Company Fax/SMS Recipient to a call queue

    We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.

    32 votes
    Future Consideration  ·  8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Export text conversations to a PDF or other document.

    Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    26 votes
    Future Consideration  ·  8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Caller ID name for outgoing text message

    looking for out going caller ID name feature for text message. that is not currently available. Please add this feature.

    16 votes
    Future Consideration  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Ability to forward texts to multiple extensions/numbers

    With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.

    21 votes
    Future Consideration  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Add numbers from tables/excel to mass text,

    I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.

    10 votes
    Future Consideration  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Enable Admin to turn off ability for users to delete texts and messages

    Prevents users from attempting to hide inappropriate content.

    11 votes
    Future Consideration  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. MMS/Group text capability in Salesforce Integration

    In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    10 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Send email confirmation after you have sent a text message

    Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.

    6 votes
    Future Consideration  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Add the ability to copy and paste an image into an outgoing text message

    6 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Copy and Paste multiple phone numbers at a time on "To: Field" for SMS

    It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to users instead of copying and pasting the numbers 1 by 1, which is time consuming.

    5 votes
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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