2184 results found
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Ring Groups to have its own tab under "Phone System/Groups"
Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.
4 votes -
Billing Contact Information to be associated to any RingCentral number
Partner wanting our system to allow Billing Contact Information tab for contact phone number to accept RingCentral numbers within the account as primary contact number. Current Behavior: Service web by default is set to have the Contact phone section as the main company. Once Contact information is edited, it will not allow to save the details if the main number or any number associated to the account is entered. Reason for Request: Partner said that the set up should be accepted as it is the mode of contact for the contact person indicated. They cannot provide personal numbers as alternate…
6 votes -
Feature Request - Automated Custom Rules for Annual Announcements
Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…
4 votes -
Have the online account to have a download for all extensions
We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension etc.
3 votes -
IVR Menu Incoming Call Queue
On IVR Menu, customer wants to identify which key option the caller press on key presses
4 votes -
Analytics reports for specific time frame like between 6am to 6pm EST
Analytics reports for specific time frame like between 6am to 6pm EST
7 votes -
Allow Deskphone and Desktop/Mobile app to be grouped
The customer would like to get the feature to group desktop/mobile app and desk phone together if there's already an existing grouped coworker under the ring settings
6 votes -
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
12 votes -
Bulk Update to the Email Domain of Users
Import this change in bulk instead of hitting each user individually. Saves time.
7 votes -
Apply Key Template for limited extension
A key template was created but we are unable to apply it to limited extensions.
6 votes -
Ability to forward shared line calls to an external number
would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension
3 votes -
Feature Idea - Add SMS for All Extensions to Sync Options
Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.
3 votes -
Resync Button for Assisted Provisioned Common Area Phones
The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
3 votes -
I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont ...
...wish to edit the routing every time one of the users logs in or out of the phone.. we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont wish to edit the routing every…
2 votes -
Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
9 votes -
Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory
When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…
3 votes -
Option to receive security code via SMS or phone call for UK Customers
Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)
5 votes -
Custom IVR Rule
Create a rule for IVR Menu Ext 7 wherein an external number assigned to key press and if no answer after 4rings, the call will forward to another external number that is in the IVR Menu.
4 votes -
Maximum caller wait time in queue should include 45 secs
the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
14 votes -
Connect star (*) key to an extension
Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.3 votes
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