1188 results found
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Increase the 5-second time frame of the Call Queue Callback request
Increase the 5-second time frame for the caller to press 1 for call queue callback so that callers can have a longer time to decide whether to proceed with call back or stay on the line.
1 vote -
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option.
2 votes -
Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side
Presence Sync is the critical bridge unifying RingEX extensions with Contact Center profiles. When auto-mapping fails, it causes a disconnect in real-time agent availability states across both systems, breaking the seamless UCaaS-and-CCaaS integration that defines RingCentral's value proposition. Ensuring a reliable, automated sync control in RingEX side also guarantees a truly unified communication platform experience without creating manual administrative overhead for IT teams.
2 votes -
Ability to forward incoming calls from call queue
Ability to forward incoming calls from call queue
2 votes -
Retrieve Call Recording When Smart ACR Is Enabled
Ability to retrieve call recordings for all calls even when Smart ACR is enabled for an extension. The customer would like to have the option to access the call recordings regardless of the Smart ACR setting.
12 votes -
Bulk CSV Upload for Unique Remote User ERLs
The Problem
Administrators with highly remote workforces (95%+ WFH) cannot efficiently bulk-update unique home addresses for Emergency Response Locations (ERLs).User Templates fail because they apply one shared address to many users.
Nomadic 911 fails because residential networks lack corporate corporate Access Points/IP maps.
Currently, admins must manually enter addresses one by one or write custom API scripts, creating compliance bottlenecks and liability risks.
The Solution
Introduce a native CSV Import Tool in the Admin Portal specifically for user ERLs.User Story: As an Admin, I want to upload a CSV mapping unique home addresses to specific User IDs so…
2 votes -
Custom call queue status
I would like to know if you can create custom call status for all agents in your queue such as "LUNCH"
13 votes -
Pre-recorded announcement
Pre-recorded announcement, for example, holiday, bad weather, etc. that you can use to apply on your announcement only extension
3 votes -
Allow forwarding extension to choose what endpoint to ring when forwarding call to another extension
We would like to have a forwarding extension to have a choice to select what endpoint (RC app, Desk phone, Mobile app) when forwarding call to another extension
8 votes -
OTP FOR PURCHASE
Request to implement an OTP verification step when purchasing devices through the Admin Portal, as an added security measure to prevent unauthorized charges and ensure proper authorization for all device purchases.
2 votes -
admin portal view only access
Managers would like to be able to have access to see details of users and call queues groups. However, Super Admin is reluctant to provide full access. View only access is desired to monitor managed users voicemail boxes. There should be some level of control in the roles for full access, manager access for minor changes, and view only for various sections of the admin portal rather than simply no control or full control.
1 vote -
Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process
The RingCX Recordings Delivery feature allow for the file name to contain token #CALLDTS#, which is "The date and time a call took place". This date/time value is the Eastern Time. Our company is in Central Time zone as specified in the config settings in Ring Central. I understand the #CallDTS# value is taken from the Call UII. Both values should match the time zone specified in the company settings config.
4 votes -
Admin-Controlled User Password Reset and Forced Password Change
Add a RingCentral admin option that allows administrators to reset a user's password and require the user to change the temporary password upon their next login.
Current Setup
Currently, when a user's password needs to be changed, the user must manually initiate the password-change process.
Requested Enhancement
Provide administrators with the ability to:
Reset a user's password from the admin portal.
Set or generate a temporary password for the user.
Force the user to change the temporary password to a new password upon their next login.
Clearly indicate when a user is required to complete the password change.1 vote -
Spam / Robo Caller Identification Report
Many organizations receive repeated unwanted calls from the same phone numbers. I would say that our organization receives WAY more SPAM calls since moving to Ring Central which has been on ongoing issue the last few years.
While it is possible to investigate call activity manually, identifying these callers often requires reviewing call logs, running reports, and looking for patterns across multiple users. This can be both time-consuming and reactive.
Proposed Enhancement
Create a report that identifies inbound phone numbers that exceed a configurable call threshold within a specified time period.
For example, administrators could define criteria such as:
More…
1 vote -
All Numbers View - Customize Column Order be Retained when Downloaded
As an administrator, it's great that the portal allows us to customize the display and order of columns to create a view that works best for our needs. However, when the All Phone Numbers report is downloaded, the export uses the default column order rather than the customized view that was configured in the portal.
It would be very helpful if the export could retain and download the column order that the administrator has already configured as their preferred view. This would make the downloaded report match what is displayed on screen and provide a more consistent user experience.
Currently,…
1 vote -
Ability to add Custom Fields to Phone Numbers that will be included in the "All Phone Number" download.
Ability to add Custom Fields to Phone Numbers that will be included in the "All Phone Number" download.
Our team relies heavily on the "All Phone Numbers" export as our primary inventory report for managing phone numbers across the organization. While the report provides the basic information we need, it doesn't give us a way to track history or store notes related to individual phone numbers. Because of this, we maintain separate spreadsheets and regularly cross-reference information to understand a number's history, status, and any special details associated with it.
One enhancement that could add a lot of value would…
1 vote -
Expanded Business Analytics Access for Call Queue Managers
Feature Request Description
We would like to request an enhancement to Business Analytics that allows administrators to grant managers access to analytics reports for users outside of their assigned call queue, without requiring them to have the Super Admin role.
Currently, only Super Admins have full visibility and access to Business Analytics reports across all users. Managers assigned to specific call queues appear to have their visibility limited to the users within their assigned queue.
Business Need
Organizations often assign managers to specific call queues while still requiring them to monitor and analyze performance across multiple teams, queues, or users.…
1 vote -
Ability to Amend an Active Substitute Caller ID
Create a feature that will allow editing or amending an active Substitute Caller ID. If direct in-place amending or editing of an active Substitute Caller ID were possible, it would provide several administrative and operational benefits for RingCentral accounts:
Elimination of Verification Friction & Downtime: Admins wouldn't need to re-verify or re-submit full documentation (bills, proof of ownership, signed authorization forms) every time a simple digit error or minor update occurs.
Faster Turnaround: Instead of waiting 2 days to 4 weeks for manual carrier/RingCentral review, updates could ideally process much faster.
Simplified Extension Assignment: Updating a substitute number at the…
1 vote -
Option to Disable Recording Announcement for Paging Calls
Allow Administrators to Disable the Automatic Recording Announcement for Paging and Internal Communication Calls
Overview:
Provide an option for administrators to suppress the "This call is being recorded" announcement when using Automatic Call Recording for specific use cases, such as paging employees or internal communications.Current Behavior:
When Automatic Call Recording is enabled, RingCentral plays a recording announcement at the beginning of every call. This is expected behavior and cannot currently be disabled while maintaining automatic recording.Requested Enhancement:
Introduce a configurable setting that allows administrators to:Disable the recording announcement for paging calls.
Exclude specific extensions, paging groups, or…2 votes
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