Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal
As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.
Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.
Requested Features:
Ability to block specific SMS senders at the call queue level.
Option to apply a global SMS block list across all extensions and queues.
Admin-level controls to audit and manage SMS traffic to shared numbers.
Impact: This would improve security, reduce spam, and streamline communication for organizations using RingCentral in enterprise environments.
DeAnna
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