Enhanced Name Recognition for AI Receptionist
I would like to request an enhancement to the AI Receptionist’s name-recognition functionality. Currently, when a user’s name is included in the Excluded Extensions list for the Dial-by-Name Directory, the AI Receptionist does not recognize the name and instead informs the caller that the individual is not part of the organization.
Requested Enhancement:
Even if a name is listed under the Excluded Extensions for the Dial-by-Name Directory, the AI Receptionist should still be able to recognize the individual’s name. Instead of indicating that the person is not within the company, the receptionist should acknowledge the name and provide a generic or customizable response—such as offering to take a message or redirect the caller to a general mailbox.
Purpose and Benefit:
This feature would allow organizations to maintain privacy for certain extensions while still providing a seamless and professional caller experience. It ensures that callers are not mistakenly told that an employee “does not exist,” which can create confusion or reflect poorly on the company.
Gemaine
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