We’d like to submit a feature request related to role-based access control for Call Queues and Message-Only Extensions in RingCentral.

Current Behavior
At present, the ability to create new Call Queues, Ring Groups, and Message-Only Extensions is tied to Group Management permissions, which are included in the Supervisor role. As a result, supervisors can both create and manage these objects.

Customer Need / Use Case
Customers would like to:

Restrict the creation of new Call Queues and Message-Only Extensions to Phone System Admins only

Continue allowing Supervisors to:

Manage queue membership

Adjust schedules

Manage message-only co-recipients

Perform day-to-day operational changes

This is especially important for larger environments where governance and configuration control need to be centralized, while operational flexibility remains with supervisors.

Requested Enhancement
Introduce more granular role permissions that separate:

Create/Delete Call Queues and Message-Only Extensions
from

Manage/Edit existing Call Queues and Message-Only Extensions

This could be implemented as distinct toggles within role-based permissions.

Business Impact

Prevents configuration sprawl and accidental creation of system objects

Improves governance and compliance in enterprise environments

Aligns with least-privilege access best practices