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88 results found

  1. Disable RingCentral App Auto-Update on macOS

    On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

    56 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Create an option to remove the apps tab in the RingCentral application

    Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.

    3 votes
    0 comments  ·  Application  ·  Admin →
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  3. Outbound Fax Attachment File added to notification emails

    To have an option for outbound faxes to send to all users and have attachments.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Korean text translation in RC mobile application

    Dear Support Team,

    If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?

    • Current Korean text : "최근 연락처"
    • To-Be Korean text : "최근 통화"

    Thank you very much,
    -Kevin J.

    1 vote
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Short code

    Be able to receive short code SMS

    1 vote
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

    In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That…

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Maintain list of recent status messages

    In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.

    2 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Add setting to allow RC desktop app to run in the background at startup

    To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.

    39 votes
    3 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Support for Arm Based Processors

    I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.

    31 votes
    Implemented  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Call queue member, to have the ability to receive call even when on an active phone call

    In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

    8 votes
    Implemented  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Domain Control

    Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.

    65 votes
    Implemented  ·  15 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. macOS Universal Application - Apple Silicon M1

    Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.

    35 votes
    Implemented  ·  27 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. add fax confirmation on actual ring central fax cover letter instead of email,

    So our company has to download the email confirmation from that email, then attach it to the actual fax from ring central and it's just plain extra work. The fax and rest of the pages in the actual fax are on top of every page sent except a sent action or success notation. Life would be better as we know it if this can be implemented through the actual ring central and fax sent through ring central. Hear my pleaThank You,Marisela Garcia RMA/LMRT

    2 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. Enable replying to the tasks

    I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…

    19 votes
    Implemented  ·  14 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Make RingCentral app for android and ios compatible for Microsoft Intune

    Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser

    20 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Add preview of the beginning of recent SMS messages like the old app used to have

    On the old desktop/browser app, you could see a snippet of the beginning message of the most recent sms messages & you could scroll down to see older messages. When we had to switch to the new desktop/browser app, that feature went away & now we can only scroll through the phone numbers of the recent recipients & have to click on each specific # to see the message. It was very helpful to be able to scroll through the partial messages when trying to find a specific message. Since most phone numbers are not in my phone book, it…

    2 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Save custom status

    I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    70 votes
    Implemented  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Reassign Task to a Different Team or Group

    I would like the ability to create a task and then either copy or reassign to a different team/conversation.

    7 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Allow Dialer to be moved out the RC App window.

    We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…

    10 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. Team Calendar in New RingCentral App

    Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.

    32 votes
    Implemented  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?
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