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2027 results found

  1. Unable to release an individual line during a 3-person call.

    When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.

    28 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Upload custom ringtone

    This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!

    40 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  3. Forward received images/videos via SMS to other users/numbers.

    It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Firefox to be fully supported for RingCentral App

    We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. I want the ability to ignore calls coming in on a call queue

    Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?

    51 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  6. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    ...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.

    20 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  7. Allow multiple accounts to run simultaneously on app / cell phone

    I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. Provide sound customization for app notifications for new voicemail messages.

    It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.

    6 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  9. Add the ability to set statuses, especially DnD, for a specific (short) duration

    Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…

    11 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Allow fax account to use the Print to fax feature without upgrading

    Please allow the "Print to fax" feature to be use on FAX only account without upgrading to MVP plans.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.

    55 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Remove or restrict option to choose "invisible" status

    Remove or restrict option to choose "invisible" status

    18 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  13. display queue name for internal numbers in RC app missed call history

    Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would be helpful to have all call history views be the same across all devices.

    15 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. Download and Print SMS Thread on RingCentral App

    Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.

    10 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  15. Download and back up your data automatically

    We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Desk Phone Pairing and Inbound Calls

    With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.

    9 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  17. Text Message Add Reaction/ Like option

    The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…

    11 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  18. Delete Messages of Inactive User

    When an employee resigns or is no longer active, admins should be able to delete their old messages.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. Ring Groups ringing desk phone, desktop, and mobile app

    Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. Automatically remove status message when turning off DND.

    When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not updated.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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