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2027 results found

  1. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    ...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.

    23 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Remove or restrict option to choose "invisible" status

    Remove or restrict option to choose "invisible" status

    21 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  3. Add an customizable emergency notification on Ring Central

    A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particularly valuable in urgent situations such as fires, earthquakes, active shooters, unknown personal on site and other emergencies. It would be highly beneficial if this notification system includes a customizable preset text prompt, allowing for a swift and mass distribution of critical information to the entire company or specific groups and locations.

    16 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Call forwarding in mobile app

    An additional feature in RC mobile app interface to have the option to forward the call onset instead of answering the call or forwarding it to voicemail

    5 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Upload custom ringtone

    This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!

    41 votes
    Under Review  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Make Apple airpods more compatible with RC app

    There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Text Message Add Reaction/ Like option

    The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…

    13 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Unable to release an individual line during a 3-person call.

    When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.

    28 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Download and Print SMS Thread on RingCentral App

    Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.

    12 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Forward received images/videos via SMS to other users/numbers.

    It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Text Messaging Reply Option

    Many of today's popular messaging services like Skype and Teams allow you to "reply" to a text post which copies the original post text into your reply followed by a break of some sort (i.e. several dashes -----) so that when you reply to a question, the recipient of your reply knows to which post you are replying.It would be helpful if RingCentral SMS texting allowed the same functionality.Here is an example (though very simplistic as it is an example, real-world cases would be more complex).Original Sender message #1: Do you want to meet on Tuesday?Original Sender message #2: Is…

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  12. Firefox to be fully supported for RingCentral App

    We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Desk Phone Pairing and Inbound Calls

    With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.

    10 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Automatically remove status message when turning off DND.

    When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not updated.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Provide sound customization for app notifications for new voicemail messages.

    It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.

    6 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.

    56 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Allow admin to change user presence idle timeout

    Currently, the system is set to change a user from "Available" to "Offline" after 15 mins of inactivity on their computer. This is misleading if the user hasn't touched their mouse or keyboard for that amount of time, yet are available.It would be helpful to allow the extension of this timer or instead of "Offline" have an "Away" presence instead.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. Add the ability to set statuses, especially DnD, for a specific (short) duration

    Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…

    11 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Allow fax account to use the Print to fax feature without upgrading

    Please allow the "Print to fax" feature to be use on FAX only account without upgrading to MVP plans.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. display queue name for internal numbers in RC app missed call history

    Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would be helpful to have all call history views be the same across all devices.

    15 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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