2028 results found
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Recover all Details for Deleted User
should keep all the details of the user (messages, fax, voicemail, SMS) when you deleted the user and re-add it with the same user details
21 votes -
Dialing without area code
We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?
15 votes -
Add an customizable emergency notification on Ring Central
A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particularly valuable in urgent situations such as fires, earthquakes, active shooters, unknown personal on site and other emergencies. It would be highly beneficial if this notification system includes a customizable preset text prompt, allowing for a swift and mass distribution of critical information to the entire company or specific groups and locations.
17 votes -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes -
Upload custom ringtone
This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
41 votes -
Remove or restrict option to choose "invisible" status
Remove or restrict option to choose "invisible" status
21 votes -
Call forwarding in mobile app
An additional feature in RC mobile app interface to have the option to forward the call onset instead of answering the call or forwarding it to voicemail
5 votes -
Make Apple airpods more compatible with RC app
There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.
8 votes -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
13 votes -
Desk Phone Pairing and Inbound Calls
With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.
11 votes -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes -
Download and back up your data automatically
We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…
8 votes -
Forward received images/videos via SMS to other users/numbers.
It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
8 votes -
Text Messaging Reply Option
Many of today's popular messaging services like Skype and Teams allow you to "reply" to a text post which copies the original post text into your reply followed by a break of some sort (i.e. several dashes -----) so that when you reply to a question, the recipient of your reply knows to which post you are replying.It would be helpful if RingCentral SMS texting allowed the same functionality.Here is an example (though very simplistic as it is an example, real-world cases would be more complex).Original Sender message #1: Do you want to meet on Tuesday?Original Sender message #2: Is…
9 votes -
Firefox to be fully supported for RingCentral App
We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.
10 votes -
Automatically remove status message when turning off DND.
When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not updated.
8 votes -
Delete Messages of Inactive User
When an employee resigns or is no longer active, admins should be able to delete their old messages.
10 votes -
Provide sound customization for app notifications for new voicemail messages.
It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.
6 votes -
Could the "accept queue call" status be visible on all pages of the RC app or permanent visible
We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.
56 votes -
Add the ability to set statuses, especially DnD, for a specific (short) duration
Quite frequently, after I have set Do Not Disturb to work on a task without interruption, I discover in the middle of the following day that the day had been so peaceful because I forgot to reset my status back to Available.On other UC applications, it is sometimes possible to set statuses - at least Do not Disturb - for a specific duration - like 1 hour, 2 hours, both of which are useful to cover e.g. lunch breaks, or 4 hours to cover whole mornings or afternoons, Today, to get one day of peace and be available on the…
11 votes
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