display queue name for internal numbers in RC app missed call history
Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would be helpful to have all call history views be the same across all devices.
15
votes
Zach
shared this idea
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James
commented
The way that the system is set for call queue name display is it would only show if the call is going into the RC app but if the call is being forwarded to an external or personal mobile number, it does not show the call queue name which is helpful to identify if calls are for business to answer properly.