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2027 results found

  1. Download and back up your data automatically

    We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Delete Messages of Inactive User

    When an employee resigns or is no longer active, admins should be able to delete their old messages.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  3. Failed Fax Preview

    It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.

    16 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Ring Groups ringing desk phone, desktop, and mobile app

    Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Sync Calendars and Contacts in Apple

    It would benefit our companies if we have the option to sync our calendars and contacts from Apple.

    5 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Force G711 Codec and enhanced security

    G711 Codec forced for all of our call traffic
    and disable the enhanced security account-wide

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Call Monitoring - whisper feature

    Does RingCentral have a "whisper" feature that would whisper a specific message to an agent when they pick up an inbound call from a specific number dialled?

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  9. Set user status when message tab is hidden from users

    The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that the ability to set user status even when the message tab is hidden via custom roles.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Increase Received Faxes Limit for more than 200

    Customer wanted to increase the received faxes limit from 200 as it as they do not want their faxes to be automatically deleted from their app once it reached the maximum number of received faxes of 200.

    28 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Download Option for Desktop app version report

    A download button would be useful for this report. Imagine if a large number of users are on the account. A download/export button would be most helpful.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. RingCentral app EXE installers. Option to disable update/prompt to update

    Desired behavior: Would like to have the option in the app to disable prompt/update request Current behavior: The feature always asks EXE installer to update when the version is obsolete.To disable the update option upon installation of the app. Using the MSI installer (IT version) is not an option since not all users are part of the company and they do not have an IT to install the MSI version.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Block outbound calls by number for specific users

    For businesses with multiple users (but not all) to prohibit certain MVP user to not call a particular and specific numbers

    29 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Paging Group Contact / Shortcut for Desktop App

    In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app and the desktop app, however you are unable to use the Contact in the desktop app. There is no way to easily create a simple way to page. The only way is to know *84XXX# where XXX is the extension number (can be longer than three digits). This is very clunky and…

    9 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Schedule meeting using "Meeting Info"

    I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Microsoft or Google calendars.Adding this functionality would greatly improve the user experience by enabling easy tracking of meetings scheduled through "meeting info."Thank you for considering this request.

    10 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Forwarding call to other number that will allow both app and deskphone to ring or either application only.

    Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Turn off RingCentral Extension and Notifications via Browser

    RingCentral Extension in the Brave browser (based on Chromium/Chrome). Turn off the notifications generated by the extension, but every time I try to block them, it automatically selects Allow. Need to disable the notification via the browser and not from the Windows notification settings, because if it's disabled via Windows notification it will also disable all browser notifications from installed extensions on any browser.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. Longer DTMF tone

    The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. BLOCK MESSAGES THAT CONTAIN CERTAIN WORDS OR PHRASES

    ability to set and block messages that contain specific words or phrases

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Access call recordings for all users via Application

    Customer would like to have the ability to access all call recordings for all users when logged in as a super admin (or any users that has the role/ability to access call logs) on the application (especially mobile application)

    19 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?
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