Ring Groups ringing desk phone, desktop, and mobile app
Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but cannot use Caller ID. Our issue if we try a user who does not have a desk phone and we use the desktop and mobile app the user does not receive calls. As we transition to a mobile environment we lose the caller ID capability on mobile devices.
Darrell
shared this idea
-
Angelo Cuenco
commented
We can't reorder the devices in the ring setting to ring in order by this format. The desk phone should ring first then the mobile and desktop app and then the cell phone(external number). It only allows me to have the desk phone and cellphone number switch but if I'm trying to put the mobile/desktop app in the middle of the desk phone and cellphone (external number) it does not allow me to do so.