2028 results found
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Option to limit number of sent SMS per day
Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
2 votes -
Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
Alert button
It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.
7 votes -
Set logon hours for access to ringcentral.
We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign into RC any other time, including through the web and phone apps all access would be restricted to her working hours. Just like with windows in active directory, we can set a login schedule for users.
6 votes -
Pop-up with extra information for a call queue
This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
1 vote -
add edit and delete into video scheduling
RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video
20 votes -
Reports: Voicemail Filter with the ability to listen to other extension voicemails.
Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Also, can you allow a superadmin to listen to said voicemail you filter? Thanks!
3 votes -
Maintain Position of Phone Options in Call Handling
When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying to think the soft phone will be in one position and then have it jump to another after I change the mobile app setting.
The phone entries should stay in the same order in the list no matter whether they are active or not.
1 vote -
Admin can change other users' presence status and presence message
If a user doesn't show up for work (calls out sick, for example), their Available/Busy status cannot be updated by anyone else, so all other users see their presence as whatever their last status was, and they think that the user is at their desk when they are not there. It would be helpful if an Admin user could change other users' Available/Busy status, and the presence message, so that all other users would know the true status of the user.
29 votes -
Add Team Members in-bulk in Glip/RC App
This would be useful in way so that when client creates a Group or Team in RC App Messaging, they won't have to type the users email one by one. Would be good to if adding the members that are already within their company is via check box
2 votes -
Add a Social Recognition App into Ring Central app choices?
Can Ring Central add a Social Recognition app to the integrated app offerings? Some examples of Social Media apps are: https://www.kudos.com, workhuman, motivocity, nectar, etc.
1 vote -
Add an option to keep RingCentral App in Front of all windows
Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Tab to use the RingCentral App
8 votes -
Requesting to have a feature to hear engage tone/busy tone if the user has a call.
Requesting to have a feature to hear engage tone/busy tone if the user has a call.
7 votes -
Location tracking for incoming a non-callers
My team is a very effective team. If we were to get somebody who repeatedly gets anon callers but nobody else does, is there a way to track the caller? Maybe general location such as city or state? I have no way of tracking a slacker if they join the team from the anon caller perspective.
2 votes -
Send all calls to voicemail except when the caller is in my Contacts folder
The spam calls about renewing auto insurance in particular are getting out of hand. On my cell phones, I can send all calls to voicemail except when the caller is in my Contacts folder. It would be nice if Ring Central could do this too.
3 votes -
Provide a way to block delete contacts and voice mail.
SummaryI find that the proliferation of political, scams, and non-profit fundraising are flooding my voice mail. Also vendors and other contacts either fall out of favor or are superseded by new ones. I hope that RC will provide a way to manage both of these in blocks. This can be done be grouping data records (objects) by search conditions or with check boxes in the user interface.ContactsThere is currently no provision for removing "blocks" of contacts that are no longer useful. I would suggest that RC provide the ability to delete blocks of contacts by person, check box, or by…
1 vote -
Ability to add call log contacts to any list including global company list.
There needs to be an ability to save call log contacts to any contact list not just default to users personal list.
1 vote -
Add captions for phonecall
Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
7 votes -
Bring Back the Missed Chat Message Preview that arrives in Email. This was recently removed
The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to.Having this feature helps when we are out of office or in meetings and need to respond.We do not want to install RC apps on our personal cell phones.
14 votes -
The ability to prevent update the task status in case if task is overdue for everyone but creator.
To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue.In case if the flag=false/disabled the update function is disabled for non-creator users in case if task is overdue.
1 vote
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