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298 results found

  1. DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration

    The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
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  2. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    7 votes
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  3. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
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  4. Outbound Caller ID Limitations

    Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    20 votes
    New  ·  2 comments  ·  Application  ·  Admin →
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  5. RingCentral App Status

    Additional status (Breaks/Lunch) on RC App

    11 votes
    New  ·  4 comments  ·  Application  ·  Admin →
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  6. RingCentral Video : display upcoming meetings without any calendar integration

    Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    16 votes
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  7. settings options to separate queue calls vs direct calls ringtone

    we need settings options to separate queue calls vs direct calls ringtone

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  8. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
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  9. Disable dial pad pop out

    Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    23 votes
    New  ·  6 comments  ·  Application  ·  Admin →
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  10. AI Assistant - consolidate the number of times "AI is Taking Notes"

    Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    5 votes
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  11. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    4 votes
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  12. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  13. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    15 votes
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  14. Show caller ID when Transferring Calls

    The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe

    2 votes
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  15. Add 'License' column to in User List download from Service Web

    Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.

    10 votes
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  16. Continue using the the RC desktop phone app

    Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.

    2 votes
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  17. Automatically save customer information and Add as contact

    We would like to automatically save customer information and add it as a contact

    2 votes
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  18. Limit field sync from M365 source in Contact

    Can you let me know where I can setup to limit what field is synced / read from M365 source?
    We have contacts in the RC App showing fax number and we don't want them to show.

    2 votes
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  19. Include LEVN Wireless Headsets as a recommended headset option.

    Include LEVN Wireless Headsets as a recommended headset option.

    3 votes
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  20. AI notes for Conference calls

    When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    3 votes
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