89 results found
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Send Group Voicemails to a RingCentral Team
It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…
83 votes -
carrier lookup display intergraded with my app
cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number
3 votes -
Syncing Pipedrive contacts to the RC app
Syncing Pipedrive contacts to the RC app
1 vote -
Suggested CRM Integration
Please consider integrating with Service Fusion CRM.
1 vote -
Textel integration setup
be able to support setting up textel integration instead of just referring to textel support
1 vote -
Change Keyboard Shortcuts in RingCentral App
I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
16 votes -
Make company extensions available for the Custom Rules caller ID settings.
At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public…
13 votes -
Text Message Signature Line
I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam
31 votes -
keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App
In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!
16 votes -
SysAid IT Ticketing integration
Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.
2 votes -
Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts
After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…
7 votes -
App Integration with Daylite (Marketcircle)
Share Daylite contacts (People & Companies) with Google based on a Group.
1 vote -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
4 votes -
Recording speaker only in RingCentral Video
With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.
37 votes -
add text signature
Add text signature that can be attached for every text
2 votes -
User group access call log of the same user group
☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
67 votes -
Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
3 votes -
text report
Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.
2 votes -
Cmd + Enter should send a new message in RC App
RC on Mac. This is fairly standard across the web: enter text into a textboxpress cmd enterform posts to serverBut when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send. See attachment. No variation of the enter key that I have tried will actually "send" that message.
2 votes -
Remove the announcement to announce yourself when doing a conference call
With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…
21 votes
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