6040 results found
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answer call from call queue via user's presence
please add a feature where a user can answer a call of another user from call queue.
6 votes -
Activate Extension / Non User extension online without creating an account.
can we have an option to activate a non user extension (message only or play announcement) online without having to enter or create a new account specially when the email used is not listed on the account
4 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
9 votes -
Press 0 to divert back to operator when on hold or in call park
At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
6 votes -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
4 votes -
Ringcentral Suggestions For Improvement
Emergency address is asked to be confirmed every time I first open theapp for the day or I am signed out and have to sign back in. If this couldbe saved and asked less frequently that would be great.2. When settings are configured and the app is closed, they need to bereconfigured again upon re-opening it, and sometimes it will revert back toprevious settings. This has been the case with my HUD feature. I enable itand the next day when I'm starting my shift I have to enable it againbecause it didn't save the day before. If there was a…
1 vote -
Sticky “On”
You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen dark, you go to Invisible or Unavailable or some nonsense. What good is that? Of course you’re not unavailable: as soon as you get pinged, you get a notification.
5 votes -
Business Ring Central App does not block calls or text from the app . WHY?
If I terminate someone, get spam, sms etc. I cannot block their calls or text from this app. This is a big deal.
3 votes -
International Toll-free number calling
For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html
6 votes -
Convert Email to Glip Task
If I receive an email and want to turn it into a task. Basically email it kinda like a fax, but it comes up in tasks with all the details of the email
6 votes -
Monitoring Impromptu Conference Calls
We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not be privy to additional details, they have to drop the entire call and then start a new conference call with the smaller group.
3 votes -
Remove Hard Phone Requirement for Overflow/Backup Reception Coverage and Remote Work Needs
Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste of resources: money and materials for an unnecessary device.
3 votes -
Show image preview before comment is sent
So many times I've pasted what I think is the image I want to share, only to find out AFTER POSTING that it's the wrong image. This can be embarrassing or a security breach. Please rather than simply showing the name of the file, also show a preview of the image that will be sent to the recipients.
3 votes -
View all messages I've sent
It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.
1 vote -
Audit Log to show all information from API calls - e.g. number changes.
At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
5 votes -
Linking customer data base
I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contact. However, if they called Extension 2 next time, it is not linking customer data. So, I don't know who is calling. And I have to save contact manually again for Extension 2 customer database. So, I highly request to customer data is linking all extention no. I hope you understand my problem.
1 vote -
call integration for android devices
customer would like to have the ability to answer rc app calls even when he is already engaged in a native phone call
2 votes -
Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...
Monitoring Feature REQUEST
When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.
My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…
10 votes -
DND on all Deskphones
I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.
11 votes -
Change VM pin to 4 digits
Hi is there any chance of having Ring Central office to have a 3-4 pin code for Voice Mails rather than having 6
4 votes
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