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Quality of Service (QoS) Portal for RingCX Calls

Implementing a Quality of Service (QoS) Portal in RingCX would allow visibility into whether call quality issues originate from the agent’s side or the caller’s side.

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Janice shared this idea  ·   ·  Report…  ·  Admin →
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  • Zach commented  ·   ·  Report

    This would make everyone's life so much easier if this information was available to anyone who needed it

  • John commented  ·   ·  Report

    From effective and efficient use in all Call-Quality related cases, this helps us in Support tremendously. A similar feature/tool is available in the EX environment. Support Teams use it daily... I use it (in one form or another) in ALL my escalation cases the past 11years here at RingCentral. It is of value no doubt.

  • Peter commented  ·   ·  Report

    this is extremely important. very many of the support cases are for quality issues and this type of feature would greatly help troubleshooting customer cases and enable customer IT admins to troubleshoot issues as well

  • Jordon commented  ·   ·  Report

    This would be very helpful!

  • Kirstan commented  ·   ·  Report

    This would help so much! Thanks, Janice!!!