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1197 results found

  1. I am looking for an indicator change when the user locks their PC or is away for some time.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. I have a team on CXOne that calls out to other businesses that have up front IVR menus. They would find it useful when selecting an option on the Max keypad would trigger an audible DTMF tone back to them.

    2 votes

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  3. Our customer with User ID: 63422418004 wants to set up a Corporate Directory for their Yealink T41S. Yealink T41S is not on the list of the supported phones to have a Corporate Directory.

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  4. It would be helpful to have an import function to load a list of contacts for use in Phone Books. The current UI is good for a small number of entries, but larger lists require more time to configure.

    7 votes

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  5. Recordings Delivery should support digital interaction transcripts for long term retention requirements. It should be implemented the same as Recordings Delivery for Voice.

    2 votes

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  6. Add Contact Center to the Uptime History Report

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Is there any other way on getting the new user activation emails that will not be flagged as spam. Also, don't want to whitelist anything since it will breach the customer's security if it will be whitelisted in the domain / email systemas per customer. They wanted to be able to receive the user activation email without being flagged as spam and without doing the whitelisting in the email system / domain

    1 vote

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  8. In prebuilt report, the customer easily change the timezone in accordance to their location. This could really save their time so much. Since the Prebuilt Report is already on End Of Life, the customer strongly request to include the timezone option in the Historical Reports

    6 votes

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    Under Review  ·  2 comments  ·  RingCX  ·  Admin →
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  9. When calling a disconnected number or number no longer in service using the Engage Voice application, the system tries to connect the call for 30 seconds before the system disconnects the call.

    2 votes

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    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
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  10. This would enable our PS team to much more seamlessly implement RingCX so as to increase margin for implementations

    2 votes

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    Planned  ·  0 comments  ·  RingCX  ·  Admin →
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  11. The account with User ID: 893660048 requested for users who have Manager a role to have access to SMS logs. Managers have access to Analytics but SMS logs is not on Analytics report.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Text-to-speech capability for disabled people using the RC Engage platform. Text-to-speech (TTS) is a technology that converts text into spoken words, which can be useful for people who have difficulties reading, writing, or speaking. Some of the benefits of TTS for disabled people are: - It can improve accessibility and inclusion for people who are blind, visually impaired, dyslexic, or have other learning disabilities.- It can enhance communication and collaboration for people who are deaf, hard of hearing, mute, or have speech impairments.- It can increase productivity and efficiency for people who have physical disabilities that limit their ability to…

    44 votes

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    Under Review  ·  1 comment  ·  RingCX  ·  Admin →
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  13. Shorten the normal delay of bidirectional presence sync from 10-15 seconds to almost no delays. When the customer ends the call from the Max agent app, it takes 10-15 secs delay before the status syncs with the RC App and Vice Versa. With that amount of delay, there are calls still coming in when it is queueing.Support Case: 19719414

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. We would like to use the CNAM feature for Canada outbound calls. Currently this is not an option.

    70 votes

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    Under Review  ·  15 comments  ·  Other  ·  Admin →
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  15. EV: global address book is not available unless you are on a call

    1 vote

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    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
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  16. The "old" dashboard under reporting has a feature where time limits could be put in specific not ready activities. This is not available in the current dashboard and is definitely missed

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. When configuring automated exports for Digital channels. It only allows configuring posting to a SFTP using a SSH key. Please either allow exporting it either by allowing it to be sent to an email; or enable username password authentication in order to post to the SFTP similar to the Prebuilt reports feature in Engage Voice.

    5 votes

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  18. User ID: 2255562005
    Company Name: LA Financial Credit UnionThis business is requesting to have an option to download reports on PDF format

    1 vote

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  19. The customer would like an Auto Log Off an Agent feature which do not what to have to manually log off the agent in Supervisor every day

    1 vote

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  20. Departments would like to ability to restrict viewing other departments scheduling units as well as prevent other supervisors from receiving time off requests from other departments. If we could restrict this at the role level this would be great.Thanks,Patrick

    3 votes

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