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How can we improve RingCX?

RingCX: Realtime & historical analytics

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dashboards data refresh time

customers would like to have over dashboards in RCX ( especially the real time dashboards) a shorter refresh time - 1s or 3s instead of 5 seconds.

69 votes

Daniel Mansour shared this idea · Jul 9, 2024 · Report… · Admin →

Planned · Mar 25, 2026

Show previous admin responses (2)

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Jacob commented · May 4, 2026 3:14 PM · Report

I can see that the status is set to planned, do we have any ETA as to when it will be available?

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AdminIgor (Principal Product Manager, RingCentral) commented · March 25, 2026 8:36 AM · Report

Should be partially addressed by https://jira.ringcentral.com/browse/INIT-26295

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Robin commented · May 14, 2025 7:26 AM · Report

5 Seconds isn't real time.

For example, calls will appear on our dashboard 5 seconds after the call was answered!

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Malcolm commented · July 9, 2024 9:37 AM · Report

Absolutely, 75% of customers on projects are asking for this.

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Remi commented · July 9, 2024 8:56 AM · Report

A true real time (1second max refresh time) has been requested by some customers during Sales cycles.

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Eric commented · July 9, 2024 8:09 AM · Report

real time dashboards are critical especially for contact centers

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