Feature Request: Report on Transferred Call Destinations in RingCX
I am writing to submit a feature request for RingCX that would greatly benefit our clients. Specifically, I am looking for the ability to generate a report that details the specific numbers to which calls are being transferred.
Use Case:
One of our clients has requested this feature to analyze their call transfer data. They need to determine the percentage of inbound call volume that is being transferred back to an internal IT phone number. This data is crucial for them to optimize their call routing and improve overall operational efficiency.
Requested Feature:
Report Type: Call Transfer Destination Report
Details Required: The report should include the original inbound number, the transferred number, and the timestamp of the transfer.
Purpose: To enable clients to analyze call transfer patterns, specifically to internal numbers, for better decision-making and resource allocation.
Implementing this feature would add significant value to our platform and enhance the reporting capabilities that our clients rely on.
Thank you for considering this request. Please let me know if you need any further details or clarifications.
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Grant commented
This would be great to have a detailed report on this
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Miriam commented
It would also be helpful to have a detailed transferred calls report for outbound calls.