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38 results found

  1. Enhancements to RingCX Analytics for Reporting Transfers and ASA Accuracy

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  2. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  3. Implement Update Scheduling and Notification Options for RingCentral Desktop App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Benedict shared this idea  · 

  4. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  5. Missed call should show on extensions that does not answer call in ring group or call queue

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Benedict supported this idea  · 

  6. turn off the SMS reading pane

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Benedict supported this idea  · 

  7. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  8. Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Benedict shared this idea  · 

  9. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

    4 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  10. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  11. RingCX Analytics

    1 vote

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  12. pre-recorded messages played on the paging system

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Benedict supported this idea  · 

  13. Fax Cover Page

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Benedict supported this idea  · 

  14. Feature Request: Report on Transferred Call Destinations in RingCX

    6 votes

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    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  15. Automatically print fax without being required to sign in to RC App

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Benedict supported this idea  · 

  16. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Benedict shared this idea  · 

  17. Stop Standard Users In Setting Their Phones To Silent Tone

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Benedict commented  · 

    +1

    Benedict supported this idea  · 

  18. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Benedict supported this idea  · 

  19. Apply key template on Presence for yealink device

    29 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Benedict commented  · 

    I’m writing to request the addition of the Yealink T48U and T33G models to the list of available desk phones for key templates in the RingCentral platform. We've received several inquiries from customers who are using these models and would like to leverage the key templates feature for them.

    This enhancement would significantly improve the user experience for our customers who rely on these specific Yealink models. It would also help streamline their workflows, making the overall use of RingCentral more efficient and effective.

    Please let me know if you need any additional information or if there are any next steps required from my side.

    Benedict supported this idea  · 

  20. Retrieve call logs in service.ringcentral.com for more than 12 months

    11 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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