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40 results found

  1. Customer wants 2 user ext to receive fax from main fax line

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Benedict supported this idea  · 

  2. Sync Presence Between RingCentral App and RingCX

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Benedict supported this idea  · 

  3. Enhancements to RingCX Analytics for Reporting Transfers and ASA Accuracy

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  4. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  5. Implement Update Scheduling and Notification Options for RingCentral Desktop App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Benedict shared this idea  · 

  6. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  7. Missed call should show on extensions that does not answer call in ring group or call queue

    17 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Benedict supported this idea  · 

  8. turn off the SMS reading pane

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Benedict supported this idea  · 

  9. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  10. Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Benedict shared this idea  · 

  11. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

    4 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  12. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  13. RingCX Analytics

    1 vote

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  14. pre-recorded messages played on the paging system

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Benedict supported this idea  · 

  15. Fax Cover Page

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Benedict supported this idea  · 

  16. Feature Request: Report on Transferred Call Destinations in RingCX

    8 votes

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    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Benedict shared this idea  · 

  17. Automatically print fax without being required to sign in to RC App

    7 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Benedict supported this idea  · 

  18. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Benedict shared this idea  · 

  19. Stop Standard Users In Setting Their Phones To Silent Tone

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Benedict commented  · 

    +1

    Benedict supported this idea  · 

  20. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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