Settings and activity

44 results found

1. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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   Benedict shared this idea  ·  Apr 2, 2025

2. Include LEVN Wireless Headsets as a recommended headset option.

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   Benedict supported this idea  ·  Mar 3, 2025

3. Subject Generate a report for automatic notes in RingCentral App

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   Benedict shared this idea  ·  Feb 12, 2025

4. Generate a report for automatic notes in RingCentral App

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   Benedict shared this idea  ·  Feb 12, 2025

5. Customer wants 2 user ext to receive fax from main fax line

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Benedict supported this idea  ·  Jan 16, 2025

6. Sync RingCentral Desktop Application With RingCX

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   Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Benedict supported this idea  ·  Jan 15, 2025

7. Enhancements to RingCX Analytics for Reporting Transfers and ASA Accuracy

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Benedict shared this idea  ·  Dec 12, 2024

8. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Benedict shared this idea  ·  Dec 6, 2024

9. Implement Update Scheduling and Notification Options for RingCentral Desktop App

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   Benedict shared this idea  ·  Dec 5, 2024

10. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Benedict shared this idea  ·  Nov 25, 2024

11. Missed call should show on extensions that does not answer call in ring group or call queue

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Benedict supported this idea  ·  Nov 21, 2024

12. turn off the SMS reading pane

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    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Benedict supported this idea  ·  Nov 7, 2024

13. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Benedict shared this idea  ·  Oct 17, 2024

14. Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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    Benedict shared this idea  ·  Oct 17, 2024

15. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Benedict shared this idea  ·  Oct 10, 2024

16. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Benedict shared this idea  ·  Oct 1, 2024

17. RingCX Analytics

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Benedict shared this idea  ·  Sep 19, 2024

18. pre-recorded messages played on the paging system

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Benedict supported this idea  ·  Sep 16, 2024

19. Fax Cover Page

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Benedict supported this idea  ·  Sep 9, 2024

20. Feature Request: Report on Transferred Call Destinations in RingCX

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    Under Review  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Benedict shared this idea  ·  Sep 5, 2024