Settings and activity
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643 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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216 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
So as I found out today we are stuck with our current SMS provider until we are given a solution. We receive lead texts on our main company number (assigned to a queue) which is currently routed to a third party SMS provider where we have users assigned on the app in order to respond via the same number. Had thought that Ringcentral could simply route SMS's to the users app where they could respond in the same manner - Nope. And judging by this thread we'll be needing to use a third party service for a long time to come. Currently utilizing sms for inbound leads is literally unusable. Did anyone consider consulting with a business that actually uses SMS on a daily basis to see what they need, or simply take a look at what competitors are doing in the SMS space? This is basic stuff at this point in time.