← RingCentral Ideas

Settings and activity

15 results found

  1. IVR Wait

    21 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gerd commented  · 

    Requested by a few customers

    Gerd supported this idea  · 

  2. Adjustment - Cancel call transfer Label

    17 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Gerd supported this idea  · 

  3. Longer ring time for deskphone/softphone

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Gerd supported this idea  · 
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    Gerd commented  · 

    Important for public healthcare settings

  4. Ability to exclude internal calls from automatic call recording

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gerd commented  · 

    Customer wants to deploy RingSense for Sales for all external calls, but internal calls should be excluded automatically.

    Gerd supported this idea  · 

  5. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Gerd commented  · 

    Important for all cstomers

  6. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Gerd commented  · 

    Needed to separate customer roles

    Gerd supported this idea  · 

  7. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    53 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Gerd commented  · 

    competitive advantage

    Gerd supported this idea  · 

  8. Persist - Add support for Germany

    17 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Gerd commented  · 

    Required to win business with public authorities

    Gerd supported this idea  · 

  9. Presence sync bidirectional visual delay

    33 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Gerd supported this idea  · 

  10. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Gerd commented  · 

    Very useful for chatting with customers located in different countries + a competitive advantage

    Gerd supported this idea  · 

  11. Change agent state through Max Supervisor

    108 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Gerd commented  · 

    A useful feature!

    Gerd supported this idea  · 

  12. Improve the overall expereince of National and International whitelisting

    56 votes
    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

  13. Need to have a colour scheme for people with Colourblindness

    46 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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