Settings and activity

15 results found

1. IVR Wait

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   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gerd commented  ·  Nov 7, 2024  ·  Edit…  ·  Delete…

   Requested by a few customers

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   Gerd supported this idea  ·  Nov 7, 2024

2. Adjustment - Cancel call transfer Label

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   16 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Gerd supported this idea  ·  Oct 16, 2024

3. Longer ring time for deskphone/softphone

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   15 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Gerd supported this idea  ·  Oct 14, 2024
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   Gerd commented  ·  Oct 14, 2024  ·  Edit…  ·  Delete…

   Important for public healthcare settings

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4. Ability to exclude internal calls from automatic call recording

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gerd commented  ·  Oct 4, 2024  ·  Edit…  ·  Delete…

   Customer wants to deploy RingSense for Sales for all external calls, but internal calls should be excluded automatically.

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   Gerd supported this idea  ·  Oct 4, 2024

5. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   20 votes

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Gerd commented  ·  Sep 23, 2024  ·  Edit…  ·  Delete…

   Important for all cstomers

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6. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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   11 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Gerd commented  ·  Aug 6, 2024  ·  Edit…  ·  Delete…

   Needed to separate customer roles

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   Gerd supported this idea  ·  Aug 6, 2024

7. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   47 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Gerd commented  ·  Jul 16, 2024  ·  Edit…  ·  Delete…

   competitive advantage

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   Gerd supported this idea  ·  Jul 16, 2024

8. Persist - Add support for Germany

   17 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Gerd commented  ·  Jul 11, 2024  ·  Edit…  ·  Delete…

   Required to win business with public authorities

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   Gerd supported this idea  ·  Jul 11, 2024

9. Presence sync bidirectional visual delay

   25 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Gerd supported this idea  ·  Jul 1, 2024

10. Automatic bidirectional message translation in RingEX based on a users regional settings

    19 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Gerd commented  ·  Jun 13, 2024  ·  Edit…  ·  Delete…

    Very useful for chatting with customers located in different countries + a competitive advantage

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    Gerd supported this idea  ·  Jun 13, 2024

11. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Gerd commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    A useful feature!

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    Gerd supported this idea  ·  May 24, 2024

12. Improve the overall expereince of National and International whitelisting

    50 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

13. Need to have a colour scheme for people with Colourblindness

    46 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available as an additional drop down in the User Settings.

15. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio