Settings and activity

19 results found

1. IVR Wait

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Nov 7, 2024

2. Adjustment - Cancel call transfer Label

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   16 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Oct 16, 2024

3. Longer ring time for deskphone/softphone

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   17 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Oct 14, 2024

4. Ability to exclude internal calls from automatic call recording

   32 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Oct 6, 2024

5. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   20 votes

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Lawrence West commented  ·  Sep 23, 2024  ·  Edit…  ·  Delete…

   Vital for successful call handling by an Agent and to ensure valuable Agent availability time is not wasted.

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   Lawrence West supported this idea  ·  Sep 23, 2024

6. RCX - ability to unhold manually the call when requeue/transfer is cancelled

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Jul 10, 2024

7. RCX - ability to disconnect the 3rd party when using transfer or requeue

   7 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Jul 10, 2024

8. Dashboard view modification

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   22 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Jul 9, 2024

9. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Lawrence West supported this idea  ·  Jul 9, 2024

10. Enhance Agent States

    41 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 9, 2024

11. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Lawrence West supported this idea  ·  Jul 9, 2024

12. receive 2 calls

    11 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 9, 2024

13. dashboards data refresh time

    47 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 9, 2024

14. Percent calculation with filters - Business Analytics

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    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 8, 2024

15. In-Queue-Callback Number Restriction To Prevent Misuse

    25 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 4, 2024

16. Presence sync bidirectional visual delay

    26 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jul 2, 2024

17. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  Jun 13, 2024

18. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Lawrence West supported this idea  ·  May 28, 2024

19. Stop Queue Call from Ringing on Offline Users!

    45 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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